Strategic Delivery Experience Leader

TE Connectivity; Hermosillo; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

TE Connectivity Hermosillo is seeking a Customer Delivery Experience Advocate who will ensure exceptional service across the end-to-end supply chain for strategic customers, acting as a bridge between planning, customer service, and commercial teams worldwide.

You will drive delivery visibility and responsiveness, apply client segmentation logic and CVP-aligned service levels, lead the weekly CDX report, and push continuous improvement with factories and distribution centers across time zones.

Formación

• Bachelor’s degree in business administration, supply chain, logistics, industrial engineering or related field; MBA preferred.
• Minimum 10 years in a multinational, high-growth industry.
• Minimum 4 years in people management leading diverse teams.
• Proven liaison between sales, customer care and supply chain/planning teams.
• Strong cross-functional collaboration and process-improvement experience.
• Excellent communication and interpersonal skills.
• Highly competent with supply chain software (SAP must; IBP a plus).
• Strong analytical skills with ability to interpret data and drive insights.

Responsabilidades

• Act as primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics and elevate risks proactively.
• Own the weekly CDX report process with timely insights and follow-up.
• Collaborate with planning, factory, and distribution centers to resolve delivery issues.
• Drive adoption of tools like Escalation App and Late Reason Code Program.
• Support implementation of client segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer discussions to represent delivery performance.
• Identify process gaps and lead cross-functional improvement initiatives.
• Ensure documentation and knowledge sharing for scalable execution.

Conocimientos

Leadership

Cross-functional collaboration

Analytics

SAP

IBP

Communication

Time zone coordination

Material planning

Educación

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or Industrial Engineering

MBA preferred

Herramientas

SAP

IBP

Analytics tools

Descripción del empleo

TE Connectivity Hermosillo is seeking a Customer Delivery Experience Advocate who will ensure exceptional service across the end-to-end supply chain for strategic customers, acting as a bridge between planning, customer service, and commercial teams worldwide.

You will drive delivery visibility and responsiveness, apply client segmentation logic and CVP-aligned service levels, lead the weekly CDX report, and push continuous improvement with factories and distribution centers across time zones.