Supply Chain Customer Care Specialist

TE Connectivity Ltd.; Sonora; Presencial; MXN 1.000.000 - 1.600.000; Jornada completa

Descripción de la vacante

TE Connectivity is seeking a Supply Chain Customer Care Specialist in Hermosillo, Sonora. You will act as the primary advocate for delivery experience across strategic customers, coordinating with planning, factories, and distribution centers to ensure on-time delivery and proactive issue resolution.

You will monitor key metrics, lead weekly reporting, and drive continuous improvement through segmentation logic and CVP-aligned service levels, working across time zones in a remote, globally

Formación

• Bachelor's degree in business administration, supply chain, logistics, or related field.
• MBA or master's degree preferred.
• Minimum 10 years in multinational/high-growth industries.
• Minimum 4 years in people management in global teams.
• Experience liaising between sales, customer care, and supply chain.

Responsabilidades

• Advocate for delivery experience for strategic customers.
• Monitor delivery metrics and escalate as needed.
• Own weekly CDX report process and coordinate with planners.
• Collaborate with planning, factory, and distribution centers to resolve issues.
• Drive adoption of the Escalation App and CVP service levels.
• Participate in QBRs and customer discussions.
• Identify process gaps and lead improvement initiatives.
• Document and share knowledge for scalable execution.

Conocimientos

Analytical thinking

Communication skills

Cross-functional collaboration

Time management

Educación

Bachelor's degree in Business Administration or Supply Chain Management

MBA preferred

Herramientas

SAP

IBP

Analytics tools

Descripción del empleo

Supply Chain Customer Care Specialist

Posting Start Date: 9/24/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

TE Connectivity is a global leader in industrial technology, enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the world's most innovative companies. As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.

Role Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams. You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Key Responsibilities

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalat...
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Job Requirements

• Bachelor's degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master's degree is preferred.
• Minimum of 10 years' experience in a multinational and high growth industry.
• Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams-ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross-functional collaboration and facilitate process improvements
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.
• Strong analytical skills with the ability to interpret complex data and drive actionable insights.
• Ability to work across time zones and manage competing priorities.\#LI-HybridLocation: Hermosillo, Sonora.

What your background should look like

Generally requires Bachelors degree in appropriate field with a minimum of 8 years of experience; Masters degree or higher or local equivalent may be preferred at this level

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations

• Esq Israel
• HERMOSILLO SONORA, Sonora 83174
• Mexico
• Posting City: HERMOSILLO SONORA
• Job Country: Mexico
• Travel Required: Less than 10%
• Requisition ID:
• Workplace Type: Remote
• External Careers Page: Manufacturing

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.