Remote Hospitality Support Coach

Cloudbeds; Región Costa Norte; Remote; MXN 450,000 - 650,000; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor

Fully Paid Parental Leave

Home office stipend based on country

Professional development Cloudbeds Uni

Access to professional development and

manager training, upskilling, and知识传输

Job summary

Cloudbeds is a fully remote company transforming hospitality software for hoteliers worldwide. We are seeking a Customer Support Coach to advocate for customers and ensure exceptional support across live chat, email, and phone.

You will join a global team of 60+ Customer Support professionals, create training materials, and help shape product feedback while growing with a culture that values collaboration and continuous learning.

Qualifications

• 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort.
• Native or fluent in English and Spanish and/or Portuguese.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.

Responsibilities

• Assist and support our existing customers (hotel properties) daily in the use of our software
• Resolve customers' inquiries via phone, email, chat, or any other media
• Troubleshoot and make outbound calls for escalated issues
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases
• Use training materials and attend company-wide online training sessions to keep up-to-date with the latest system updates

Skills

Excellent communication skills

Problem-solving skills

Emotional intelligence

Learning agility

English & Spanish/Portuguese fluency

Great attitude

Education

Bachelor's degree or equivalent experience

Job description

Cloudbeds is a fully remote company transforming hospitality software for hoteliers worldwide. We are seeking a Customer Support Coach to advocate for customers and ensure exceptional support across live chat, email, and phone.

You will join a global team of 60+ Customer Support professionals, create training materials, and help shape product feedback while growing with a culture that values collaboration and continuous learning.