Remote Hospitality Support Coach & Trainer

Third-Party Job Posts; México; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Remote-first culture

Paid parental leave

Home office stipend

Professional development

Flexible PTO

Global team

Job summary

Cloudbeds, a remote-first hospitality software company, is seeking a Customer Support Coach to advocate for hotel partners across live chat, email, and phone. You will resolve inquiries, troubleshoot issues, and help drive software adoption while gathering feedback to shape future releases.

Join a global, fully remote team of 650+ professionals, with a focus on learning, growth, and exceptional customer experiences.

Qualifications

• 1+ years of hands-on hospitality operations experience is preferred.
• Native or fluent in English and Spanish and/or Portuguese.
• Excellent communication and problem-solving abilities.
• Graduation or 2+ years of proven experience in the area.

Responsibilities

• Assist and support existing customers daily in the use of our software.
• Resolve inquiries via phone, email, chat, or other media.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships to drive loyalty and adoption.
• Gather customer feedback for future releases and updates.
• Stay up-to-date with system updates through training materials.

Skills

Bilingual English & Spanish

Customer service

Communication

Problem solving

Learning agility

Education

General Degree or higher

Job description

Cloudbeds, a remote-first hospitality software company, is seeking a Customer Support Coach to advocate for hotel partners across live chat, email, and phone. You will resolve inquiries, troubleshoot issues, and help drive software adoption while gathering feedback to shape future releases.

Join a global, fully remote team of 650+ professionals, with a focus on learning, growth, and exceptional customer experiences.