Remote Hospitality Support Coach

Cloudbeds; Región Centro; Remote; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Remote-first culture

Home office stipend

Paid Parental Leave

Professional development (Cloudbeds U)

Job summary

Cloudbeds is a fully remote company transforming hospitality with a global team. We support hotel properties across channels and are seeking a Customer Support Coach to advocate for customers, resolve inquiries, and help with training materials and resources.

You will engage with live chat, email, and phone to strengthen relationships, promote software adoption, and influence product improvements. Fluency in English and Spanish and/or Portuguese is required, with prior hospitality experience a

Qualifications

• 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort.
• Native or fluent in English and Spanish and/or Portuguese.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.
• Great levels of learning agility.
• A compatible graduation course or more than 2 years of proven experience in the area.

Responsibilities

• Assist and support our existing customers (hotel properties) daily in the use of our software.
• Resolve customers' inquiries via phone, email, chat, or any other media used to help customers.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customers' feedback and requirements for future releases of the software.
• Use training materials and attend online training sessions to stay up-to-date with system updates.

Skills

English

Spanish

Portuguese

Communication skills

Problem-solving

Learning agility

Education

Graduation course or higher

Tools

Computers and systems

Job description

Cloudbeds is a fully remote company transforming hospitality with a global team. We support hotel properties across channels and are seeking a Customer Support Coach to advocate for customers, resolve inquiries, and help with training materials and resources.

You will engage with live chat, email, and phone to strengthen relationships, promote software adoption, and influence product improvements. Fluency in English and Spanish and/or Portuguese is required, with prior hospitality experience a