Global Customer Success Lead – Top-Tier Accounts

Nielsen; México; Presencial; MXN 480.000 - 660.000; Jornada completa

Descripción de la vacante

Nielsen is seeking a Customer Success Manager to lead relationships with global top customers and partners. You will blend high-touch relationship management with data-driven insights to ensure satisfaction, health, and growth across accounts.

You will manage strategic reviews, upsell opportunities, and quality improvements, coordinating dashboards and product usage reports for key stakeholders.

Formación

• 3+ years in account management or customer success.
• Fluent written and verbal English; Spanish/Portuguese for LatAm regions optional.

Responsabilidades

• Serve as the primary contact for top-tier global customers and partners.
• Deliver quarterly business reviews and drive follow-ups.

Conocimientos

Account management

Customer success

Data analysis

English fluency

Spanish/Portuguese (LatAm)

Travel flexibility

Presentation skills

Google Workspace

Microsoft Office

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

Nielsen is seeking a Customer Success Manager to lead relationships with global top customers and partners. You will blend high-touch relationship management with data-driven insights to ensure satisfaction, health, and growth across accounts.

You will manage strategic reviews, upsell opportunities, and quality improvements, coordinating dashboards and product usage reports for key stakeholders.