Junior Customer Success Insights Analyst

NielsenIQ; Ciudad de México; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NielsenIQ in Ciudad de México is seeking a Customer Success Insights Junior to support client service by building trust through timely communication, coverage analysis, and methodological explanations.

You will train clients on NielsenIQ methodologies, manage inquiries and orders, and promote the use of technology. A degree in marketing, engineering, actuarial science or related field is preferred.

Formación

• Degree in Marketing, Engineering, Actuary or related.
• Desirable experience in market research, retailers or manufacturers of mass consumption.

Responsabilidades

• Maintain continuous communication with clients for changes.
• Analyze coverage, interpret results, present to client and follow up actions.
• Manage client inquiries: filtering, registering, monitoring, reviewing, communicating.
• Manage client orders for feasibilities: filtering, registering, monitoring, reviewing, communicating.
• Provide training to clients on NielsenIQ methodologies and variable calculation.
• Promote the use of technology.

Conocimientos

Analysis

Numerical skills

Effective communication

Creativity

Organization

Prioritization

Customer relations

Educación

Degree in Marketing, Engineering, Actuary or related

Descripción del empleo

NielsenIQ in Ciudad de México is seeking a Customer Success Insights Junior to support client service by building trust through timely communication, coverage analysis, and methodological explanations.

You will train clients on NielsenIQ methodologies, manage inquiries and orders, and promote the use of technology. A degree in marketing, engineering, actuarial science or related field is preferred.