Junior Customer Success Insights Specialist

NielsenIQ; México; Presencial; MXN 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Descripción de la vacante

NielsenIQ is seeking a Customer Success Insights Junior to support clients with timely communication, analysis of coverage, and clear explanations of methodologies. You will build trust by delivering high-quality information and monitoring potential quality issues, while promoting NielsenIQ tools.

You will collaborate with clients on changes, present results, manage inquiries, and help train customers on NielsenIQ methodologies.

Formación

• Information analysis skills focused on problem solving and understanding NielsenIQ methodologies.
• Ability to prioritize and size problems.
• Excellent communication, organization, and attention to detail.

Responsabilidades

• Continuous communication with the client for applying changes.
• Coverage analysis, interpretation of results, and presenting findings to the client.
• Client inquiries management: filtering, registration, monitoring, review, and communication.
• Client order management for feasibilities: filtering, registration, monitoring, review, and communication.
• Provide training to clients on NielsenIQ methodologies and variable calculation.
• Promotion of the use of technology.

Conocimientos

Analysis and numerical skills

Effective communication

Creativity

Organization & prioritization

Customer relations orientation

Educación

Degree in Marketing, Engineering, Actuary or related

Descripción del empleo

NielsenIQ is seeking a Customer Success Insights Junior to support clients with timely communication, analysis of coverage, and clear explanations of methodologies. You will build trust by delivering high-quality information and monitoring potential quality issues, while promoting NielsenIQ tools.

You will collaborate with clients on changes, present results, manage inquiries, and help train customers on NielsenIQ methodologies.