Customer Sales Representative-1

Wesco Aircraft Hardware Corp.; Chihuahua; Sur place; MXN 134 000 - 201 000; Plein temps

Résumé du poste

Incora is seeking a Customer Service Representative I to build and maintain strong relationships by delivering high-quality service and support. The role involves handling RMAs, order releases, and basic account administration while aligning with company policies and internal procedures.

You will work with internal teams to ensure on-time delivery, respond to inquiries, and help resolve issues. A High School Diploma or GED is required, and 1–3 years in sales or customer service within aerospace

Qualifications

• Strong business sense and ability to plan with customers in mind.
• Excellent communication and presentation skills; able to interact with internal and external customers.
• Able to research and resolve basic customer issues using company policies and data systems.
• Experience supporting sales or customer service in aerospace is preferred.

Responsabilités

• Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions
• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing
• Maintain positive working-relationships with external customers and all inter-working departments and personnel
• Provide excellent customer service with fast and accurate processing of requests
• Respond promptly and professionally to customer inquiries about order information/status and delivery plans
• Investigate and resolve customer issues in alignment with company policies and work instructions
• Provide LTA contract administration support, as assigned
• Process, monitor, and release incoming orders and manage internal communication for pending orders
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery

Connaissances

Business Acumen

Account Planning

Customer Orientation

Driving for Results

High Impact Communication

Formation

High School Diploma or GED

Outils

Microsoft Office Suite

Description du poste

Job Description Accountability and Scope The Customer Service Representative I is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service Representative will maintain a basic working knowledge of sales policies, internal practices, and sales administration work instructions. In this role, the representative will leverage internal working partnerships to investigate and reconcile non-commercial customer issues, perform basic account administration (RMA's, prioritization, and order release, etc.), and ensure overall customer expectations are met.

Reports To Manager, Sales Supervisor, Customer Service

Essential Duties and Responsibilities

• Know, understand, and incorporate the Incora philosophy, value and vision in all business behavior, practice, and decisions
• Maintain up to date knowledge of Incora customer requirements and distribution methods and timing
• Maintain positive working-relationships with external customers and all inter-working departments and personnel
• Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
• Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
• Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
• Provide LTA contract administration support, as assigned
• Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
• Prioritize orders based on urgency of product needed, specifications, and shipping and delivery

Requirements

• Process daily release orders system and verify against contract to ensure information is correct
• Process material returns (RMA's) as requested by the customer
• Understand and ensure proper quality flow downs are in place for contract review
• Access customer web site to update shipping and delivery status and work with customer to ensure high delivery and quality rating
• Assist in issuing shopping and inventory locator service requests
• Enter customer and/or vendor pricing into various databases to support sales quotes, vendor quotes and/or customer purchase orders
• Prepare and follow through with customer expedite request
• Train/mentor others within sales department (as assigned)
• Perform ad hoc projects and tasks (as assigned)
• Attend department or company sponsored training or meetings, as required

Essential Competencies

• Business Acumen
• Account Planning
• Customer Orientation
• Driving for Results
• High Impact Communication

Education

• High School Diploma or GED is required

Experience

• 1-3 years of combined Sales and Customer Service experience required (within the aerospace industry, is preferred)
• Demonstrated working knowledge of Incora customers and products is highly preferred
• Demonstrated ability to accurately and efficiently perform root cause analysis and conduct research to resolve basic customer issues
• Proven ability to work well and provide quality service to internal customers, as needed
• Proven ability to work well within a team environment to produce positive results

Qualifications

• Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service
• Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
• Maintain excellent customer service skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
• Ability to be detailed oriented and perform in-depth account research, if required
• Maintain clear and accurate data entry, documentation, and reporting skills, as required
• Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required

EEO - Administrative Support Worker

Incora™

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency