Client Success Representative (On site, Zapopan)

Quid Solutions; Región Centro; On-site; MXN 201,000 - 335,000; Full time

Benefits offered by this job

Remote work allowances

Job summary

Quid Solutions in Zapopan seeks a Client Success Representative to ensure exceptional service for clients managing global operations. You will nurture relationships, coordinate needs, and follow up proactively.

The role emphasizes detail, strong communication, and the ability to handle multiple priorities in a fast-paced setting. On-site work with a competitive salary and local benefits.

Qualifications

• Bachelor’s degree in Business Administration, International Trade, Logistics, or related field.
• 1–3 years of experience in client success, account management, logistics, or a similar role.
• Advanced English, exceptional relationship management and communication skills.

Responsibilities

• Build and maintain strong relationships with clients as the primary contact.
• Monitor and manage client orders to ensure timely delivery through logistics channels.
• Track order status and provide proactive follow-up to ensure satisfaction.
• Maintain detailed records of interactions, statuses, and feedback for transparency.
• Prepare and share regular status reports with clients and internal stakeholders.
• Communicate effectively to address concerns and offer solutions.

Skills

English (Advanced)

Relationship management

Communication

Attention to detail

Organizational skills

Multitasking

Education

Bachelor’s degree in Business Administration / International Trade / Logistics

Tools

MS Office

Job description

We are seeking a Client Success Representative to join our team and ensure exceptional service for our clients who manage global operations. This role is crucial for maintaining strong relationships, providing proactive follow-up, and ensuring the seamless coordination of client needs. The ideal candidate thrives on detail-oriented work and excels at communication and relationship management.

Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of contact for inquiries and updates
• Monitor and manage client orders, ensuring timely and accurate delivery through various logistical channels
• Track and oversee the status
• Conduct follow-up activities to ensure client satisfaction, addressing concerns and offering solutions proactively
• Maintain detailed records of client interactions, order statuses, and feedback to ensure transparency and accountability
• Prepare and share regular status reports with clients and internal stakeholders

Requirements

Academic/Training

• Minimum Academic Training: Bachelor’s degree in Business Administration, International Trade, Logistics, or a related field

Experience

• Analyst level: 1-3 years of experience in client success, account management, logistics, or a similar role
• Junior level: 6 months to 1 year of work experience in any professional role (related experience is not mandatory)

Skills

• Proficiency in English (advanced level required)
• Exceptional relationship management and communication skills
• Strong attention to detail and organizational abilities
• Ability to work effectively in a fast-paced environment while managing multiple priorities
• Proficiency in Microsoft Office Suite and other productivity tools

Job Details

• Type of Contract: Direct hire, indefinite period
• Work Schedule: Monday to Saturday, daytime full-time schedules only
• Work Modality: On site
• Locations: Zapopan
• Compensation and Benefits: Competitive salary with benefits in compliance with local regulations, plus additional remote work allowances

We are an international company focused on providing services and developing administrative, management, and technology solutions for businesses in the public and private sectors. Our operations span Spain, the United States, Mexico, Central America, and South America.

Our mission is to foster strong teams and attract talented professionals seeking stability and growth. We are committed to maintaining and promoting a positive work environment that ensures our employees thrive in dynamic and collaborative settings.