Supply Chain Professional - Customer Service

OPmobility; Apodaca; On-site; MXN 600,000 - 900,000; Full time

Job summary

OPmobility SE in Mexico is seeking a skilled Customer Service and Order Management specialist to be the main contact for global customers, handling inquiries, orders, and service requirements. You will collaborate with Production, Planning, Logistics, and Sales to ensure timely fulfillment, maintain ERP data (SAP preferred), and monitor metrics like OTIF and customer satisfaction.

This role requires a Bachelor's in a related field, strong Excel and English skills, and a proactive, multi-tasking

Qualifications

• Bachelor's degree in a related field.
• Experience in Customer Service, Order Management, Supply Chain, Logistics, or Automotive Manufacturing preferred.
• Proficiency in Microsoft Excel and ERP systems (SAP preferred).
• Advanced English with international communications.

Responsibilities

• Serve as the primary contact for domestic and international customers, addressing inquiries, requests, and issues related to orders, deliveries, and service requirements.
• Monitor customer orders, delivery schedules, material availability, and changes in customer requirements to ensure accurate and timely fulfillment.
• Collaborate with Production, Planning, Logistics, Warehouse, and Sales teams to meet customer expectations and delivery commitments.
• Maintain accurate order information, customer records, and transactional data within ERP systems (SAP preferred) in compliance with company procedures.
• Investigate and follow up on customer complaints, delivery delays, quantity discrepancies, and other service-related issues, ensuring timely resolution and customer satisfaction.
• Track key customer service metrics, including on-time delivery (OTD), order fulfillment performance, service levels, and customer satisfaction indicators.
• Prepare and distribute reports related to order status, pending deliveries, forecast changes, and potential risks that may impact customer service performance.

Skills

Advanced English

Customer service

Order management

Negotiation

Communication

Organization

Problem-solving

Education

Bachelor's degree in business administration

Bachelor's degree in International Business

Bachelor's degree in Industrial Engineering

Bachelor's degree in Supply Chain Management

Tools

Microsoft Excel

SAP ERP

Job description

Hungry for challenges? Join a group with innovation at its heart and contribute to the automotive revolution!

OPmobility is a world-leading provider of innovative solutions for a unique, safer and more sustainable mobility experience. Innovation-driven since its creation, the Group develops and produces intelligent exterior systems, customized complex modules, lighting systems, clean energy systems and electrification solutions for all mobility companies. With a €11.4 billion economic revenue in 2023, a global network of 152 plants and 40 R&D centers, OPmobility relies on its 40,300 employees to meet the challenges of transforming mobility.

Our ambition? Provide automakers with cutting-edge equipment and solutions to develop tomorrow’s clean and connected car.

Main Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for domestic and international customers, addressing inquiries, requests, and issues related to orders, deliveries, and service requirements.
• Order Management and Follow-Up: Monitor customer orders, delivery schedules, material availability, and changes in customer requirements to ensure accurate and timely fulfillment.
• Cross-Functional Coordination: Collaborate closely with Production, Planning, Logistics, Warehouse, and Sales teams to meet customer expectations and delivery commitments.
• Data and System Management: Maintain accurate order information, customer records, and transactional data within ERP systems (SAP preferred) in compliance with company procedures.
• Issue Resolution and Claims Management: Investigate and follow up on customer complaints, delivery delays, quantity discrepancies, and other service-related issues, ensuring timely resolution and customer satisfaction.
• Performance Monitoring: Track key customer service metrics, including on-time delivery (OTD), order fulfillment performance, service levels, and customer satisfaction indicators.
• Reporting and Communication: Prepare and distribute reports related to order status, pending deliveries, forecast changes, and potential risks that may impact customer service performance.

Required Profile

• Bachelor's degree in business administration, International Business, Industrial Engineering, Supply Chain Management, or a related field.
• Previous experience in Customer Service, Order Management, Supply Chain, Logistics, or the Automotive Manufacturing industry, preferably within a Tier 1 environment (experience attending Ford is highly preferred)
• Proficiency in Microsoft Excel and ERP systems, preferably SAP.
• Advanced English level, with the ability to communicate effectively with international customers (a must)
• Strong communication, organizational, negotiation, and problem-solving skills.
• Ability to manage multiple priorities simultaneously and perform effectively in a fast-paced, customer-focused manufacturing environment.
• Customer-oriented mindset with a strong sense of urgency and accountability.

As a responsible company, OPmobility pays particular attention to diversity and equality within its teams and the Group commits to treat all job applications equally.