Gerente de Recepción VIP Remoto - Hotel de Lujo

Posadas Corporation; San Luis Potosí; On-site; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health benefits

Career advancement

Employee discounts

Training programs

Job summary

Grupo Posadas is seeking an exceptional Reception and VIP Front Desk Manager for a luxury hotel in San Luis Potosí, Mexico. You will lead the front desk team, oversee guest relations, and ensure impeccable service for every guest from check-in to departure.

The ideal candidate has at least 4 years in front office leadership, strong PMS knowledge, and proven VIP guest handling, with Spanish fluency and English a plus. Flexibility for nights and weekends is required.

Qualifications

• 4+ years in front office leadership in luxury hotels.
• Strong PMS and reservations system knowledge.
• Excellent guest service, communication and problem solving.
• Experience handling VIP guests and special requests.

Responsibilities

• Oversee front desk operations, ensuring smooth check-in and check-out.
• Lead, train, and motivate the front desk team to deliver exceptional service.
• Manage VIP guest expectations and personalized service.
• Handle inquiries, requests and complaints professionally.
• Monitor front desk metrics and uphold service standards.
• Coordinate with Housekeeping, Maintenance, and F&B for seamless stays.
• Manage room inventory, rates, and availability to maximize occupancy.

Skills

Front desk management

VIP guest handling

Customer service

Team leadership

Bilingual English/Spanish

Education

Hospitality management degree

Tools

PMS software

Reservations software

Job description

Grupo Posadas is seeking an exceptional Reception and VIP Front Desk Manager for a luxury hotel in San Luis Potosí, Mexico. You will lead the front desk team, oversee guest relations, and ensure impeccable service for every guest from check-in to departure.

The ideal candidate has at least 4 years in front office leadership, strong PMS knowledge, and proven VIP guest handling, with Spanish fluency and English a plus. Flexibility for nights and weekends is required.