Gerente de Éxito del Cliente - Clientes Clave

Placements24; Morelia; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

WhatJobs Direct is seeking a seasoned Key Account Customer Success Manager to lead strategic relationships with our most valuable enterprise clients in Morelia, Michoacán. You will align objectives with our solutions, drive retention and growth, and act as the primary advisor to clients.

The role emphasizes strategic thinking, leadership, and cross-functional collaboration with sales, product, and support teams in a dynamic, hybrid work environment.

Qualifications

• 5–7 years in account management or customer success with enterprise focus.
• Proven track record of managing complex client relationships.
• Experience delivering executive-level presentations.
• Hybrid work model; able to commute to Morelia office.

Responsibilities

• Manage portfolio of key enterprise clients and be strategic partner.
• Develop and execute success plans per key account.
• Drive adoption, retention, and upsell opportunities.
• Conduct regular executive business reviews (EBRs).
• Collaborate with sales, product, and support teams.

Skills

Strategic thinking

Executive communication

Negotiation

Client relationship management

Education

Bachelor's in Business Administration/Marketing

MBA (plus)

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking an experienced and strategic Key Account Customer Success Manager to join our team in Morelia, Michoacán . This senior role is responsible for managing and nurturing relationships with our most valuable clients, ensuring their continued success and satisfaction with our services. You will act as the primary strategic advisor, understanding their business objectives and aligning our solutions to meet their evolving needs. We are looking for a results-oriented professional with strong leadership skills and a proven ability to drive client retention and expansion. This is a unique opportunity to significantly impact client relationships and business growth within a supportive and dynamic environment. Join us in Morelia, Michoacán and lead the success of our key accounts.

Key Responsibilities

• Manage a portfolio of key enterprise clients, serving as their main point of contact and strategic partner.
• Develop deep understanding of client business goals, challenges, and needs.
• Create and execute success plans tailored to each key account.
• Drive client adoption, satisfaction, and retention, while identifying opportunities for growth and upselling.
• Conduct regular executive business reviews (EBRs) to demonstrate value and strategic alignment.
• Proactively identify and mitigate risks to client relationships and renewals.
• Collaborate closely with sales, product, and support teams to ensure seamless client experience.
• Act as a client advocate internally, providing valuable market insights and feedback.

Requirements

• Minimum of 5-7 years of experience in Account Management, Customer Success, or a related field, with a focus on enterprise clients.
• Proven track record of managing complex client relationships and driving significant business outcomes.
• Exceptional strategic thinking, communication, and negotiation skills.
• Experience developing and delivering executive-level presentations.
• Strong understanding of business principles and ability to think strategically.
• Proficiency in CRM software and other account management tools.
• Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
• Ability to thrive in a hybrid work model, commuting to our office in Morelia, Michoacán as needed.

Benefits

• WhatJobs Direct offers a highly competitive salary and a comprehensive benefits package, including excellent health, dental, and vision insurance, life insurance, and generous paid time off.
• We provide significant opportunities for professional development and career advancement.
• This role offers a hybrid work arrangement, blending office presence in Morelia, Michoacán with remote flexibility.