Customer Account Services Rep. - Na

Epson America Inc.; Tijuana; Remote; MXN 600,000 - 900,000; Full time

Job summary

Epson America Inc. seeks a results-driven Key Account Manager to manage a portfolio of enterprise clients remotely across Mexico.

You will understand client objectives, craft tailored digital marketing strategies, and drive adoption of Epson’s digital tools. A proactive, client-focused professional with strong account management skills is required to deliver outstanding results for our clients from a remote setup.

Qualifications

• Proven experience in managing key accounts and strategic client relationships.
• Strong ability to identify upsell/cross-sell opportunities.
• Experience developing and presenting strategic account plans.

Responsibilities

• Manage and nurture relationships with a portfolio of enterprise clients.
• Understand client goals and challenges to provide strategic guidance.
• Identify upselling and cross-selling opportunities to grow revenue.
• Ensure high client satisfaction and retention through proactive engagement.
• Collaborate with sales, marketing, and support to deliver seamless service.
• Develop and present strategic account plans and performance reviews.
• Monitor account health and address risks proactively.
• Be the voice of the client and advocate for client needs internally.
• Stay updated on digital marketing trends and tools.

Skills

Account management

Client relationships

Upselling

Strategic planning

Cross-functional collaboration

Job description

Key Account Manager - Digital Marketing Solutions

Our client, a globally recognized leader in digital marketing solutions, is seeking an exceptional Key Account Manager to manage and grow strategic client relationships. This is a permanent, fully remote position, allowing you to work from anywhere in Mexico. You will be the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our services. Your role will involve understanding client objectives, developing tailored strategies, and driving the adoption of our innovative digital marketing tools. We are looking for a proactive, client-focused professional with a strong background in account management and a passion for delivering outstanding results in the digital space. Join our dedicated Comercial y Ventas team and help shape the future of digital marketing for our clients, remotely.

About the Role

Our client, a globally recognized leader in digital marketing solutions, is seeking an exceptional Key Account Manager to manage and grow strategic client relationships. This is a permanent, fully remote position, allowing you to work from anywhere in Mexico. You will be the primary point of contact for a portfolio of high-value clients, ensuring their success and satisfaction with our services. Your role will involve understanding client objectives, developing tailored strategies, and driving the adoption of our innovative digital marketing tools. We are looking for a proactive, client-focused professional with a strong background in account management and a passion for delivering outstanding results in the digital space. Join our dedicated Comercial y Ventas team and help shape the future of digital marketing for our clients, remotely.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key enterprise clients.
• Develop deep understanding of client businesses, goals, and challenges to provide strategic guidance.
• Identify opportunities for upselling and cross-selling services to maximize client value and revenue.
• Ensure high levels of client satisfaction and retention through proactive engagement and issue resolution.
• Collaborate with internal teams (sales, marketing, support) to ensure seamless service delivery and client success.
• Develop and present strategic account plans and performance reviews to clients.
• Track client account health and proactively address any potential risks.
• Serve as the voice of the client internally, advocating for their needs and providing feedback.
• Stay updated on digital