Asistente de Servicio al Cliente

Placements24; Morelia; Ibrido; MXN 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

WhatJobs Direct in Morelia, Michoacán, MX is seeking a diligent Asistente de Servicio al Cliente to join a hybrid team. You will support customer service operations by handling routine inquiries, assisting senior staff, and helping maintain high customer satisfaction levels.

This entry point role emphasizes proactive communication, organization, and a commitment to learning. You'll work both in-office and remotely, with mentorship from experienced colleagues and opportunities to develop a career

Competenze

• High school diploma or equivalent; a degree or relevant certifications are a plus.
• Some prior experience in customer service, administrative support, or a related field is preferred.
• Good verbal and written communication skills in Spanish.
• Familiarity with CRM systems and basic computer applications.
• Willingness to work in a hybrid model, including in-office days in Morelia.
• Organizational skills and attention to detail.
• Enthusiasm for developing a career in customer service.

Mansioni

• Respond to basic customer inquiries via phone, email, and chat.
• Assist customers with account management and information requests.
• Help troubleshoot and resolve common customer issues under supervision.
• Process customer data and update records in the CRM system.
• Schedule appointments or follow-ups as directed by senior staff.
• File and organize customer service documentation.
• Collaborate with team members to ensure smooth workflow.
• Escalate complex issues or urgent requests to the appropriate personnel.
• Learn and adhere to company policies and customer service standards.
• Contribute to a positive team dynamic and customer experience.

Conoscenze

Customer service

CRM systems

Communication skills

Organization

Formazione

High school diploma

Degree or certifications preferred

Strumenti

CRM software

Descrizione del lavoro

About the Role

Our client, WhatJobs Direct, is seeking a diligent and organized Asistente de Servicio al Cliente to join their hybrid team in Morelia, Michoacán, MX . This role plays a vital part in supporting our customer service operations, ensuring that client needs are met efficiently and professionally. You will assist senior team members, handle routine inquiries, and contribute to maintaining high customer satisfaction levels. The hybrid work model allows for flexibility, combining essential in-office collaboration with remote workdays. Ideal candidates are proactive, possess strong communication skills, and have a passion for customer service. This is an excellent entry point or developmental role for those looking to build a career in customer relations.

Key Responsibilities

• Respond to basic customer inquiries via phone, email, and chat.
• Assist customers with account management and information requests.
• Help troubleshoot and resolve common customer issues under supervision.
• Process customer data and update records in the CRM system.
• Schedule appointments or follow-ups as directed by senior staff.
• File and organize customer service documentation.
• Collaborate with team members to ensure smooth workflow.
• Escalate complex issues or urgent requests to the appropriate personnel.
• Learn and adhere to company policies and customer service standards.
• Contribute to a positive team dynamic and customer experience.

Requirements

• High school diploma or equivalent; a degree or relevant certifications are a plus.
• Some prior experience in customer service, administrative support, or a related field is preferred.
• Good verbal and written communication skills in Spanish.
• Basic understanding of customer service principles.
• Familiarity with CRM systems and basic computer applications.
• Organizational skills and attention to detail.Ability to learn quickly and follow instructions.
• Willingness to work in a hybrid model, including in-office days in Morelia .
• A friendly and helpful attitude towards customers and colleagues.
• Enthusiasm for developing a career in customer service.

Benefits

WhatJobs Direct offers a competitive starting salary, opportunities for performance-based recognition, and a benefits package including health insurance and paid time off. The hybrid nature of this role in Morelia provides a practical approach to work-life balance. You will receive comprehensive training and mentorship from experienced professionals, paving the way for career growth within the company. Join a welcoming and supportive team environment where your contributions are valued. This is a great opportunity to gain valuable experience in customer service and contribute to a reputable organization.