Estratega de Éxito para Cuentas Clave (Hybrid)

Placements24; Morelia; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

WhatJobs Direct is seeking a seasoned Key Account Customer Success Manager to lead strategic relationships with our most valuable enterprise clients in Morelia, Michoacán. You will align objectives with our solutions, drive retention and growth, and act as the primary advisor to clients.

The role emphasizes strategic thinking, leadership, and cross-functional collaboration with sales, product, and support teams in a dynamic, hybrid work environment.

Qualifications

• 5–7 years in account management or customer success with enterprise focus.
• Proven track record of managing complex client relationships.
• Experience delivering executive-level presentations.
• Hybrid work model; able to commute to Morelia office.

Responsibilities

• Manage portfolio of key enterprise clients and be strategic partner.
• Develop and execute success plans per key account.
• Drive adoption, retention, and upsell opportunities.
• Conduct regular executive business reviews (EBRs).
• Collaborate with sales, product, and support teams.

Skills

Strategic thinking

Executive communication

Negotiation

Client relationship management

Education

Bachelor's in Business Administration/Marketing

MBA (plus)

Tools

CRM software

Job description

WhatJobs Direct is seeking a seasoned Key Account Customer Success Manager to lead strategic relationships with our most valuable enterprise clients in Morelia, Michoacán. You will align objectives with our solutions, drive retention and growth, and act as the primary advisor to clients.

The role emphasizes strategic thinking, leadership, and cross-functional collaboration with sales, product, and support teams in a dynamic, hybrid work environment.