Gerente de Cuenta de Cliente en Mérida

Placements24; Mérida; Hybrid; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Remote work flexibility

Comprehensive health, dental, and视on

Job summary

Placements24 seeks a Customer Account Manager for Mérida, Yucatán with a remote work model. You will manage a portfolio of key clients, drive satisfaction, and identify upsell opportunities while coordinating with sales, support, and product teams. Strong Spanish communication and CRM proficiency required.

The role emphasizes strategic planning, problem-solving, and building long-term client partnerships in a remote-enabled setup.

Qualifications

• Proven track record in account management, sales, or customer success.
• Excellent interpersonal, negotiation, and communication skills in Spanish.
• Strong business acumen and understanding of client relationship management.
• Experience with CRM software (Salesforce, HubSpot) required.

Responsibilities

• Oversee and manage a portfolio of assigned client accounts.
• Develop and execute strategies to maximize client satisfaction and retention.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues.
• Conduct regular business reviews and performance analysis with clients.
• Identify opportunities for account growth and upsell/cross-sell relevant services.
• Collaborate with sales, support, and product teams to ensure client needs are met.
• Gather client feedback and advocate for their needs within the organization.
• Onboard new clients and ensure a smooth and successful implementation process.

Skills

Account management

Sales

Customer success

Spanish communication

Negotiation skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a rapidly growing enterprise, is seeking an experienced Customer Account Manager to join their team based in Mérida, Yucatán. This crucial role involves managing and nurturing relationships with a portfolio of key clients, ensuring their success and driving long-term partnerships. The ideal candidate will possess strong business acumen, excellent communication skills, and a deep understanding of customer needs. This position offers a Remote work model, providing the flexibility to manage your accounts from anywhere while maintaining close contact with your clients and internal teams. We are looking for a proactive individual who is passionate about delivering exceptional value and fostering client loyalty. If you are adept at strategic planning, problem-solving, and building strong professional relationships, this is an excellent opportunity to advance your career in Mérida, Yucatán, with the convenience of remote work. Your ability to understand client objectives and align our services with their goals will be paramount to your success.

Key Responsibilities

• Oversee and manage a portfolio of assigned client accounts.
• Develop and execute strategies to maximize client satisfaction and retention.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues.
• Conduct regular business reviews and performance analysis with clients.
• Identify opportunities for account growth and upsell/cross-sell relevant services.
• Collaborate with sales, support, and product teams to ensure client needs are met.
• Gather client feedback and advocate for their needs within the organization.
• Onboard new clients and ensure a smooth and successful implementation process.

Requirements

• Proven track record in account management, sales, or customer success roles.
• Excellent interpersonal, negotiation, and communication skills in Spanish.
• Strong business acumen and understanding of client relationship management.
• Experience with CRM software (e.g., Salesforce, HubSpot) is required.
• Bachelor's degree in Business, Marketing, or a related field.
• Ability to work independently and manage time effectively in a Remote setting.
• Strategic thinker with strong problem-solving capabilities.
• Located in or familiar with the Mérida, Yucatán region is a plus.

Benefits

• Competitive annual salary of ** **.
• Remote work flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work culture.
• Generous paid time off and company holidays.
• Performance-based incentives.