Gestor de Cuentas Clave - Remoto

Placements24; Mérida; Hybrid; MXN 420,000 - 600,000; Full time

Benefits offered by this job

Remote work flexibility

Comprehensive health, dental, and视on

Job summary

Placements24 seeks a Customer Account Manager for Mérida, Yucatán with a remote work model. You will manage a portfolio of key clients, drive satisfaction, and identify upsell opportunities while coordinating with sales, support, and product teams. Strong Spanish communication and CRM proficiency required.

The role emphasizes strategic planning, problem-solving, and building long-term client partnerships in a remote-enabled setup.

Qualifications

• Proven track record in account management, sales, or customer success.
• Excellent interpersonal, negotiation, and communication skills in Spanish.
• Strong business acumen and understanding of client relationship management.
• Experience with CRM software (Salesforce, HubSpot) required.

Responsibilities

• Oversee and manage a portfolio of assigned client accounts.
• Develop and execute strategies to maximize client satisfaction and retention.
• Serve as the primary point of contact for clients, addressing inquiries and resolving issues.
• Conduct regular business reviews and performance analysis with clients.
• Identify opportunities for account growth and upsell/cross-sell relevant services.
• Collaborate with sales, support, and product teams to ensure client needs are met.
• Gather client feedback and advocate for their needs within the organization.
• Onboard new clients and ensure a smooth and successful implementation process.

Skills

Account management

Sales

Customer success

Spanish communication

Negotiation skills

Education

Bachelor's degree in Business or related field

Tools

Salesforce

HubSpot

Job description

Placements24 seeks a Customer Account Manager for Mérida, Yucatán with a remote work model. You will manage a portfolio of key clients, drive satisfaction, and identify upsell opportunities while coordinating with sales, support, and product teams. Strong Spanish communication and CRM proficiency required.

The role emphasizes strategic planning, problem-solving, and building long-term client partnerships in a remote-enabled setup.