General Manager, High-Volume F&B & Guest Experience

Soho House & Co; Baja California Sur; Presencial; MXN 1.200.000 - 2.100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team Meal

Cookhouse & House Tonic

Learning & Development

Career Development

Food coupons

Savings fund

Life insurance coverage

Descripción de la vacante

Soho House is recruiting a Cecconi's General Manager in Mexico to oversee all aspects of the operation, drive profitability, and deliver exceptional member and guest experiences. The GM will partner with the Executive Chef, Director of Operations and COO to align strategic objectives with day‑to‑day performance.

The role emphasizes staff retention, compliance with safety standards, and collaboration with internal and external stakeholders to create memorable events and experiences for members,

Formación

• At least 10+ years managing high‑volume F&B or multi‑unit operations.
• Understand, maintain and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures.
• Interview all new and prospective hires and adhere to P&D policies while supporting growth, development and success planning.
• Monitor, assess, report and develop action items to support service trends and guest/member/staff surveys.
• Innovator and influencer with experience managing F&B operations focused on service and top‑quality experiences.
• Creative and analytical thinker with strong business aptitude, results‑driven and guest‑focused.
• Excellent interpersonal skills; highly organized, efficient and detail‑oriented.

Responsabilidades

• Influential leader and strategic partner to stakeholders to deliver a profitable guest experience.
• Provide weekly/daily business reports to trigger action plans for operational improvements and profit.
• Adhere to policies for food safety and compliance; ensure a safe space for members, guests and staff.
• Collaborate with Head Office functions to drive processes and opportunities that boost sales and retention.
• Oversee big moments like seasonal events and offsite projects to ensure smooth, profitable experiences.
• Guide decisions to improve operations, service, retention and overall experience.
• Provide leadership for annual marketing plans and partnerships with other leaders.

Conocimientos

F&B management

Multi-unit ops

Staff development

Operational reporting

Guest experience

Compliance & safety

Strategic planning

Descripción del empleo

Soho House is recruiting a Cecconi's General Manager in Mexico to oversee all aspects of the operation, drive profitability, and deliver exceptional member and guest experiences. The GM will partner with the Executive Chef, Director of Operations and COO to align strategic objectives with day‑to‑day performance.

The role emphasizes staff retention, compliance with safety standards, and collaboration with internal and external stakeholders to create memorable events and experiences for members,