Strategic Hospitality Operations Leader

Soho House & Co.; Baja California Sur; Presencial; MXN 1.800.000 - 2.200.000; Jornada completa

Descripción de la vacante

Soho House & Co. in Mexico seeks a Director of Operations to drive exceptional member and guest experiences while maximizing profitability. You will partner with the General Manager to set goals, lead day-to-day operations and ensure service standards across departments.

The role emphasizes staff development, compliance with local regulations, and collaboration with Head Office to implement innovative opportunities that boost sales and retention of members and staff.

Formación

• Experience managing high-volume F&B and operations across front office, rooms, housekeeping, maintenance and reservations.
• Ability to enforce food safety, risk prevention, and emergency procedures per local regulations.
• Experience interviewing hires and supporting growth and development.

Responsabilidades

• Strategic business partner and influential leader who communicates effectively with internal and external stake holders by assessing business objects and delivering an elevated, approachable and profitable experience that is consistent and regularly assessed for improvement and innovation
• Work closely with General Manager to assess and develop operational goals based off weekly, daily and quarterly business performance reviews
• Execute action plans on time and budget to support business improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff
• Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards
• Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities
• Influential leader and decision maker that supports, guides, develops and implements policies, procedure and systems to improve business operations, service, retention and over all experiences that have been outlined by local General Manager
• Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance

Conocimientos

F&B operations

Staff management

Leadership

Guest experience

Strategic planning

Budgeting

Compliance

Stakeholder management

Communication

Descripción del empleo

Soho House & Co. in Mexico seeks a Director of Operations to drive exceptional member and guest experiences while maximizing profitability. You will partner with the General Manager to set goals, lead day-to-day operations and ensure service standards across departments.

The role emphasizes staff development, compliance with local regulations, and collaboration with Head Office to implement innovative opportunities that boost sales and retention of members and staff.