Head of Operations & Guest Experience

Soho House Group; Baja California Sur; On-site; MXN 1,500,000 - 2,600,000; Full time

Job summary

Soho House & Co is seeking a Director of Operations to partner with the General Manager in delivering exceptional service, optimizing operations, and ensuring memorable experiences for members and guests at our property in Mexico.

The role leads day-to-day staffing, drives profitability, adheres to safety standards, and collaborates with departments across the brand to maintain Soho House's ethos and standards.

Qualifications

• 7–10+ years managing high-volume F&B and hospitality operations (Front Office, Rooms, Housekeeping, Maintenance, Reservations).
• Understand, maintain and enforce local regulations for food safety, risk prevention, fire prevention and emergency procedures.

Responsibilities

• Strategic partner and leader communicating with stakeholders, delivering profitable experiences.
• Collaborate with General Manager to set operational goals based on performance reviews.
• Execute action plans on time and budget to improve operations and profitability.
• Adhere to policies for safety and creating a welcoming space for members and staff.
• Partner with Head Office functions to drive processes and innovative opportunities across departments.
• Guide policy implementation to improve operations and guest/staff retention.

Skills

Hospitality leadership

F&B operations

Staff development

Guest experience

Service standards

Safety compliance

Interpersonal skills

Staff training

Job description

Soho House & Co is seeking a Director of Operations to partner with the General Manager in delivering exceptional service, optimizing operations, and ensuring memorable experiences for members and guests at our property in Mexico.

The role leads day-to-day staffing, drives profitability, adheres to safety standards, and collaborates with departments across the brand to maintain Soho House's ethos and standards.