LM051: Retail Service Agent

FedEx; Santa Cruz Acatlán; On-site; MXN 201,000 - 290,000; Full time

Job summary

FedEx Mexico is seeking a customer service oriented associate for our front-line operations. You will handle over-the-counter service, data entry, and coordination of shipments, ensuring accurate labeling, compliance, and exceptional customer experience.

The role emphasizes sales, cash handling, and building new business opportunities while maintaining branch standards and safe handling of packages.

Qualifications

• Proficiency in English.
• Two (2) years experience in customer service focus on sales.
• Knowledge in the management of cash and other values.
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Responsibilities

• Advise and offer our products and services to customers to achieve the Organization's sales objectives.
• Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FedEx products and services and providing over-the-counter service and over the phone service.
• Collaborates with the fulfilment of the budget, income/expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
• Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies.

Skills

Customer service

Sales

Cash handling

Data entry

Attention to detail

Communication

Education

High School degree/Equivalent

Job description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.

• Performs a variety of over-the-counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FEC products and services and providing over-the-counter service and over the phone service.
• Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Collaborates with the fulfilment of the budget, income / expenses, in addition to supporting to optimize the profitability of the branches with the optimization of the resources.
• Responsible for opening and closing the branch, keeping the work area clean, checking the furniture and work supplies. Respecting customer service times
• Recognizes new customers or additional business opportunities and offers the most suitable services and solutions, opens new accounts, obtains additional shipments and submits sales leads.
• Ensures an excellent customer experience by developing and providing adequate solutions to different types of customer problems.
• Follows commercial and administrative processes, communicating with the areas involved. Responsible for safeguarding the values of the company and avoid deviations, missing and mishandling in the WSC.
• Request the necessary supplies to carry out the daily documentation and packaging of the shipments.
• Principal responsibilities are those most important or most frequently performed duties.

Minimum Requirements

Minimum Education:

• High School degree/Equivalent.
• Language: Proficiency in English.

Minimum Experience

• Two (2) years experience in customer service focus on sales
• Knowledge in the management of cash and other values
• Previous experience in a FedEx SCS Warehouse with a good knowledge of the operation and the requirements of its key customers.

Minimum Required Skills

• Ability to lift 75 lbs/34 kg and to maneuver packages weighing up to 150 lbs/68 kg with appropriate equipment
• Accuracy & Attention to Detail
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills
• Ability to determine & co-ordinate sequences of tasks for self & others
• Good interpretation skills with experience of translating customer specific instructions into actual requirements
• Good skills in using technology e.g. scanner /printer / intranet etc with the ability to perform basic maintenance tasks
• Good general office skills required including typing, filing and computer literacy
• Good communication and human relations skills
• Clear and articulate speaking voice
• Clean cut and neat appearance "

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.