Frontline CSSC Specialist: SAP & Customer Support

GRUNDFOS; Apodaca; Presencial; MXN 240 000 - 360 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonuses

Health insurance

Volunteering leave (3 days)

Resumo da oferta

GRUNDFOS in Apodaca, NL, Mexico, is hiring a CSSC Front Line Representative to deliver expert commercial and technical support across channels, ensure first-contact resolution, and drive customer satisfaction.

You will handle inquiries via phone, email, live chat, create tickets, manage SAP orders, provide pricing and delivery updates, and promote digital tools. 2–3 years experience, SAP knowledge, English proficiency.

Qualificações

• 2–3 years in customer services or relevant administrative roles
• Working knowledge of SAP (CRM/SD) and MS Office
• Excellent written and spoken English with strong communication and relationship-building skills

Responsabilidades

• Handle customer inquiries via telephone, email, live chat, and instant messaging — providing commercial and technical advice with first-contact resolution
• Create and manage tickets (RFI, RFQ, OEW), process quotations, and track offers in line with sales guidelines and SLAs
• Enter, manage, and progress customer orders in SAP, including order changes, cancellations, and resolution of missing data
• Provide pricing, delivery status, and supply chain updates to customers while identifying and handing over business opportunities to external sales
• Record customer complaints and product return requests, and promote digital tools such as GPC, MyGrundfos, and Extranet

Conhecimentos

Customer focus

Communication

Relationship management

English proficiency

Formação académica

Associate's or Bachelor's degree or equivalent

Ferramentas

SAP CRM/SD

MS Office

Descrição da oferta de emprego

GRUNDFOS in Apodaca, NL, Mexico, is hiring a CSSC Front Line Representative to deliver expert commercial and technical support across channels, ensure first-contact resolution, and drive customer satisfaction.

You will handle inquiries via phone, email, live chat, create tickets, manage SAP orders, provide pricing and delivery updates, and promote digital tools. 2–3 years experience, SAP knowledge, English proficiency.