CSSC Back Office Engineer

GRUNDFOS; Apodaca; On-site; MXN 380,000 - 520,000; Full time

Benefits offered by this job

Annual bonuses

Health insurance

Paid volunteering leave

Training & development programs

Well-being activities

Job summary

Grundfos is seeking a CSSC Application Engineer in Apodaca, NL, to provide expert technical support and application engineering for pump systems across multiple channels. You will size pumps, assist with tenders, collaborate with internal teams, and mentor the CSSC Back Office, delivering tailored solutions and ensuring high customer satisfaction.

Bachelor's in Engineering with 3+ years experience, English communication, and ERP/MS Office proficiency are preferred.

Qualifications

• Bachelor's degree in Engineering or equivalent; 3+ years of relevant work experience.
• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories.
• Experience with ERP systems and MS Office applications.
• Strong written and verbal English communication skills.

Responsibilities

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels.
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations.
• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments.
• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction.
• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships.
• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability.

Skills

English communication

Customer service orientation

Problem solving

Education

Bachelor's degree in Engineering

3+ years of relevant work experience

Tools

SAP CRM/SD

MS Office (Excel, Word, Teams)

Job description

Are you passionate about solving complex technical challenges while delivering world-class customer experiences in the pump industry? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new CSSC Application Engineer, you will be providing expert-level technical support and application engineering to customers across multiple channels, helping them find optimal pumping solutions while mentoring and supporting the CSSC Back Office team. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging.

This position reports directly to the CSSC Manager and will operate daily out of the Apodaca, Nuevo León facility. Relocation for this position cannot be supported and qualified candidates must have authorization to work in Mexico without support.

What You Will Be Doing

As a key part of the CSSC Back Office team, you'll create impact by delivering tailored technical solutions that ensure optimal pump system performance and strengthen lasting customer relationships.

Your main responsibilities include:

• Provide second-level technical support including detailed product sizing, application engineering, system integration, and accessory selection across phone, email, live chat, and messaging channels
• Support sales teams by managing technical aspects of tenders and mid-scale projects, delivering accurate specifications, dimensions, and engineering calculations
• Develop tailored solutions by collaborating with internal teams to ensure optimal performance and practical implementation in diverse customer environments
• Handle complex and escalated inquiries and quotations, including HX and accessories, ensuring high customer satisfaction
• Identify business opportunities and hand over leads to external sales while implementing value-added services to enhance customer relationships
• Provide technical guidance and support to CSSC Back Office team members to elevate overall team capability

What Makes You a Great Fit

Above all, you are a technically skilled problem solver with strong customer service instincts, the ability to juggle multiple priorities with accuracy, and a collaborative spirit that lifts the entire team. We would also imagine that you have:

• Bachelor's degree in Engineering or equivalent, with 3+ years of relevant work experience
• Fundamental knowledge of pumps and pumping systems, including control panels, motors, motor protection systems, variable speed drives, and accessories
• Previous customer service experience with strong written and verbal English communication skills
• Proficiency in ERP systems (SAP CRM/SD preferred) and MS Office applications including Excel, Word, and Teams

It is a plus if you also:

• Application engineering experience specifically in the pump industry
• Experience with product sizing software and handling technical specifications per industry standards
• Proven ability to anticipate customer needs and proactively deliver solutions

Why you will love working here

We care! Day to day, you can look forward to:

• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos?

To get to know us better, follow us on LinkedIn or visit grundfos.com