Senior Customer Service & Solutions Specialist

GRUNDFOS; Apodaca; Híbrido; MXN 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonuses

Health insurance

Parental support

Flexible hours

Home working opportunities

Volunteering leave

Descripción de la vacante

Grundfos is seeking an IND CSSC Senior Customer Service Representative, IEM & Distribution, to serve as a subject matter expert within the internal sales team. You will provide professional resolutions to complex customer enquiries across digital, telephone, email, and live chat channels while maximising sales opportunities and championing customer-centric excellence.

You will join a diverse, supportive culture with growth, well-being, and belonging at the core, and play a key role in delivering

Formación

• Minimum 5 years of Grundfos CSSC experience or equivalent in customer service.
• Associate's or bachelor's degree in Customer Services, Engineering or related field.
• Excellent written and spoken English with strong communication and relationship-building skills.

Responsabilidades

• Provide commercial and technical advice on customer enquiries via email, telephone, live chat, and instant messaging, resolving issues within defined SLA targets.
• Create, optimise, and manage CRM tickets (RFI, RFQ, RFO, RFC), professional quotations, and offers tailored to customer requirements.
• Maximise sales opportunities from customer interactions by identifying new business potential and sharing leads with nominated colleagues.
• Manage order progression including entry, changes, cancellations, and supply chain issues in SAP.

Conocimientos

Customer service

SAP CRM

CRM software

English communication

MS Office

Commercial acumen

Educación

Associate's or Bachelor's degree in Customer Services

Engineering or related field

Herramientas

SAP CRM

MS Office

Descripción del empleo

Grundfos is seeking an IND CSSC Senior Customer Service Representative, IEM & Distribution, to serve as a subject matter expert within the internal sales team. You will provide professional resolutions to complex customer enquiries across digital, telephone, email, and live chat channels while maximising sales opportunities and championing customer-centric excellence.

You will join a diverse, supportive culture with growth, well-being, and belonging at the core, and play a key role in delivering