Front Desk Supervisor: Lead Guest Experiences

Hilton; Solidaridad; Remote; MXN 320,000 - 420,000; Full time

Job summary

Hilton in Mexico is seeking a Front Office Supervisor to oversee daily front desk operations and deliver the warm, welcoming hospitality our guests expect. You will supervise the front office team, manage check-ins and check-outs, and ensure smooth service across the lobby.

You will schedule staff, lead pre-shift briefings, mentor colleagues, resolve guest concerns, adjust coverage in real time, and lead department initiatives.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Job description

Hilton in Mexico is seeking a Front Office Supervisor to oversee daily front desk operations and deliver the warm, welcoming hospitality our guests expect. You will supervise the front office team, manage check-ins and check-outs, and ensure smooth service across the lobby.

You will schedule staff, lead pre-shift briefings, mentor colleagues, resolve guest concerns, adjust coverage in real time, and lead department initiatives.