Front Desk Associate & Admin Support

Encore Global; Ciudad de México; Híbrido; MXN 216.000 - 288.000; Jornada completa

Descripción de la vacante

Encore Global in Mexico City is seeking a receptionist/administrative support person to handle telephone and in-person inquiries, coordinate reception activities and assist with training department tasks. The role reports to the Head of Training and Development and requires basic admin duties, attention to detail, and cooperation with multiple departments.

The position emphasizes guest reception, document organization, meeting room management, and compliance with health and safety protocols in a

Formación

• Completed Bachelor's Degree.
• Minimum 1 year of experience in a similar position.
• 1+ year of experience in customer service and commutator management.
• Administrative knowledge.
• Microsoft Office management 70%.
• English proficiency 50% (intermediate-advanced would-be a plus).

Responsabilidades

• Attend to telephone and face-to-face inquiries from customers, vendors, staff, and visitors.
• Channel calls to switchboard, extensions, emails or mobile numbers.
• Manage reception of mail and inform responsible staff for delivery.
• Organize and monitor meeting rooms.
• Coordinate with Systems to update staff contacts and extensions.
• Ensure health and safety processes and access to facilities for staff, vendors and customers.

Conocimientos

Customer service

Communication

Teamwork

English proficiency

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Encore Global in Mexico City is seeking a receptionist/administrative support person to handle telephone and in-person inquiries, coordinate reception activities and assist with training department tasks. The role reports to the Head of Training and Development and requires basic admin duties, attention to detail, and cooperation with multiple departments.

The position emphasizes guest reception, document organization, meeting room management, and compliance with health and safety protocols in a