Freight & Logistics Client Support Specialist

Oecgroup; Región Centro; Presencial; MXN 180.000 - 320.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law benefits

Descripción de la vacante

OEC Group in Guadalajara, Mexico, is seeking a detail-oriented administrative assistant to support our busy freight forwarding team. You will build customer profiles, prepare quotations, and coordinate shipments from origin to destination while maintaining accurate records.

The ideal candidate has a bachelor’s degree in international business, about one year of clerical experience, proficient with Microsoft Word and Excel, and advanced English.

Formación

• Bachelor’s degree in international business or equivalent experience.
• Around one year of experience in an administrative/clerical role.
• Knowledge of Microsoft Office including Word and Excel.
• Strong prioritization skills and ability to work in a fast-paced environment.
• Advanced English level is required.

Responsabilidades

• Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have access to accurate and comprehensive customer information.
• Provide expert guidance and recommendations to customers, helping them select the most appropriate solutions for their freight and logistics needs, including preparing quotations as required.
• Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.

Conocimientos

Advanced English

MS Office (Word & Excel)

Customer-oriented

Urgency

Prioritization

Fast-paced environment

Educación

Bachelor’s degree in international business

Herramientas

Microsoft Office

Descripción del empleo

OEC Group in Guadalajara, Mexico, is seeking a detail-oriented administrative assistant to support our busy freight forwarding team. You will build customer profiles, prepare quotations, and coordinate shipments from origin to destination while maintaining accurate records.

The ideal candidate has a bachelor’s degree in international business, about one year of clerical experience, proficient with Microsoft Word and Excel, and advanced English.