Fraud Risk Operations Lead - Player-Coach

Stripe; Ciudad de México; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Stripe is seeking a Risk/Fraud Operations Team Lead in Mexico City to guide a team of Operations Associates while remaining hands-on with complex casework. You will drive operational excellence, mentor talent, and deliver strategic improvements across the Risk organization.

You will work closely with cross-functional partners, leveraging data to identify trends and drive measurable outcomes. Fluency in English and Spanish is required to communicate effectively with global teams.

Formación

• 6+ years of experience in Fraud Operations, Fraud Strategy, or Financial Crime Operations.
• Proven experience coaching and leading operations teams with a track record of improving performance.
• Fluency in English and Spanish; strong written and verbal communication skills.

Responsabilidades

• Lead, coach, and develop a team of Operations Associates through regular 1:1s and performance conversations.
• Monitor and report on team performance against KPIs and manage capacity and workload.
• Dedicate ~40% of time to core casework including high-risk escalations and quality reviews.
• Serve as a subject matter expert in Risk Operations and guide investigations to protect Stripe’s business.

Conocimientos

Team leadership

Fraud operations

Data-driven decisions

Mentoring

Cross-functional collaboration

Herramientas

Jira

Incident management

Descripción del empleo

Stripe is seeking a Risk/Fraud Operations Team Lead in Mexico City to guide a team of Operations Associates while remaining hands-on with complex casework. You will drive operational excellence, mentor talent, and deliver strategic improvements across the Risk organization.

You will work closely with cross-functional partners, leveraging data to identify trends and drive measurable outcomes. Fluency in English and Spanish is required to communicate effectively with global teams.