Food & Beverage Team Leader

Ikano Retail; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

IKEA Mexico City, Oceanía, is seeking a Customer-Facing Associate to support the store team and enhance the customer experience on the floor. You will spend at least 80% of your time assisting customers, listening to their needs, and helping co-workers to deliver great service.

You act as a role model during your shift when the area manager is not present. You will be involved in driving sales through a service-minded attitude, while contributing to a welcoming atmosphere that encourages repeat

Qualifications

• Motivation driven by IKEA values and a customer-focused mindset.
• Experience serving customers and working on KPI-driven action plans.
• Ability to lead by example and support colleagues on the floor.
• Curiosity and willingness to learn and grow within the business.

Responsibilities

• Spend 80%+ on the sales floor listening, assisting and supporting customers and co-workers.
• Be line responsible during shifts in the absence of area management.
• Lead by example with a service-minded approach in a vibrant retail environment.

Skills

Customer service

Sales-driven

Team collaboration

On-floor support

Education

Experience in vibrant retail

Job description

Company Description

KEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.

We are determined to bring a little bit of Sweden to Mexico.

Job Description

I support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend at least 80% of my working time on the floor, listening, acting, helping and supporting customers and co-workers.

Qualifications

Motivation:

• - I am motivated and inspired by the IKEA values.
• - I am sales-driven and passionate about food and people.
• - I am service-minded and always keep the customer in focus.
• - I am driven to meet and exceed my goals.
• - I get as much out of helping my team achieve and develop as I do out of my own achievements.
• - I am curious and eager to learn more in order to grow both the business and as a person. I share my knowledge with other colleagues.
• - I enjoy working in a vibrant retail environment.
• - I am interested in people’s everyday life at home and in home furnishings.

Knowledge:

• - Experience of working in vibrant retail environment with proven track record.
• - Experience of serving customers.
• - Experience of working with an KPI-driven action plan.
• - IKEA sales experience and knowledge of IKEA merchandising techniques.
• - Experience of supervising and working in a team.
• - Experience of developing action plans.
• - Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages.

Capabilities:

• - A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.
• - Decision‑making and problem‑solving abilities with the drive to make things happen.
• - Ability to prioritise and organise work.
• - Takes responsibility and can delegate when necessary.
• - Communicates well with others.

Additional Information

This position is based in Mexico City (Oceanía) and offersa rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long‑term perspective.

Because here opportunities arise and growth follows.