Food & Beverage Team Leader

IKEA; Ciudad de México; On-site; MXN 300,000 - 540,000; Full time

Job summary

IKEA Mexico City is seeking a dedicated team member to support store leadership in delivering a welcoming, customer-focused shopping experience. You will spend most of your time on the floor assisting customers, sharing product knowledge, and upholding IKEA's food and service standards to keep shoppers returning.

This role offers growth potential within a vibrant retail environment, a strong team culture, and alignment with the IKEA vision, values, and long-term market development in Mexico.

Qualifications

• Motivation to IKEA values.
• Experience serving customers in retail.
• Ability to meet and exceed goals.
• Willingness to learn and grow with the business.
• Curious about home furnishings and everyday life.

Responsibilities

• Spend at least 80% on the shop floor helping customers.
• Line responsibility during shifts when area manager is absent.
• Lead by example without direct reports or development talks.

Skills

Motivation

Customer service

Sales driven

Teamwork

Communication

Job description

Company description

KEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.

We are determined to bring a little bit of Sweden to Mexico.

Job description

I support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend at least 80% of my working time on the floor, listening, acting, helping and supporting customers and co-workers.

Qualification

Motivation:

• I am motivated and inspired by the IKEA values.
• I am sales-driven and passionate about food and people.
• I am service-minded and always keep the customer in focus.
• I am driven to meet and exceed my goals.
• I get as much out of helping my team achieve and develop as I do out of my own achievements.
• I am curious and eager to learn more in order to grow both the business and as a person. I share my knowledge with other colleagues.
• I enjoy working in a vibrant retail environment.
• I am interested in people’s everyday life at home and in home furnishings.

Knowledge:

• Experience of working in vibrant retail environment with proven track record.
• Experience of serving customers.
• Experience of working with an KPI-driven action plan.
• IKEA sales experience and knowledge of IKEA merchandising techniques.
• Experience of supervising and working in a team.
• Experience of developing action plans.
• Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages.

Capabilities:

• A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.
• Decision-making and problem-solving abilities with the drive to make things happen.
• Ability to prioritise and organise work.
• Takes responsibility and can delegate when necessary.
• Communicates well with others.

More Information

This position is based in Mexico City (Oceanía) and offersa rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.

https://www.ikea.com/mx/es/