Food & Beverage Team Leader

Ikea; Xico; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

IKEA is establishing its presence in Mexico City (Oceanía) and seeks a motivated team member to support store management and drive the development of the business. The role emphasizes floor presence, customer service, and collaboration with co-workers to deliver an inviting shopping experience.

You will lead by example on shift, focusing on customer engagement, achieving goals, and helping teammates grow within an energising retail environment that reflects IKEA values.

Formación

• Experience of working in vibrant retail environment.
• Experience of serving customers.
• Experience with KPI-driven action plans.
• Knowledge of IKEA merchandising techniques is implied by role.
• Experience supervising and working in a team.

Responsabilidades

• Support store manager to fulfil the purpose of the function and develop the IKEA business in the area of responsibility.
• Spend at least 80% of time on the floor, listening, acting, helping and supporting customers and co-workers.
• Lead by example when the area manager is not present, without direct reports or development talks.
• Contribute to a welcoming atmosphere with irresistible food offers and a focus on customer return.

Conocimientos

Retail experience

Customer service

KPI-driven

Sales focus

Team collaboration

Descripción del empleo

Job Description

• Job ID: REF7423D

• Date posted: 12/10/2026

Company description

KEA's vision is to create a better everyday life for the majority of people. We do this by offering a wide range of well-designed, functional home products at such low prices that as many people as possible have access to them.

We are determined to bring a little bit of Sweden to Mexico.

Job description

I support my manager to fulfil the purpose of our function and the development of the IKEA business in the respective area of responsibility. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our customers a good reason to return again and again. I am line responsible during the work shift when the manager of the area is not present. I lead by example, but do not have any direct reports or conduct development talks. I spend at least 80% of my working time on the floor, listening, acting, helping and supporting customers and co-workers.

Qualification

Motivation:

• I am motivated and inspired by the IKEA values.
• I am sales-driven and passionate about food and people.
• I am service-minded and always keep the customer in focus.
• I am driven to meet and exceed my goals.
• I get as much out of helping my team achieve and develop as I do out of my own achievements.
• I am curious and eager to learn more in order to grow both the business and as a person. I share my knowledge with other colleagues.
• I enjoy working in a vibrant retail environment.
• I am interested in people’s everyday life at home and in home furnishings.

Knowledge:

• Experience of working in vibrant retail environment with proven track record.
• Experience of serving customers.
• Experience of working with an KPI-driven action plan.
• IKEA sales experience and knowledge of IKEA merchandising techniques.
• Experience of supervising and working in a team.
• Experience of developing action plans.
• Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages.

Capabilities:

• A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.
• Decision-making and problem-solving abilities with the drive to make things happen.
• Ability to prioritise and organise work.
• Takes responsibility and can delegate when necessary.
• Communicates well with others.

More Information

This position is based in Mexico City (Oceanía) and offers a rare opportunity to be part of the establishment of IKEA in a whole new market. You will get a chance to push boundaries and influence the direction of IKEA in Mexico. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective.

Because here opportunities arise and growth follows.