Flexible Schedule Customer-First Retail Sales Specialist

American Eagle Outfitters Inc.; Pachuca; Presencial; MXN 100.000 - 167.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Inc. in Pachuca, Hidalgo, Mexico is seeking a Sales Associate to deliver a top‑notch shopping experience and meet daily sales goals. You will engage customers, explain AE loyalty programs, and use store technology to boost engagement and sales.

The role requires strong communication, teamwork, flexibility to work evenings and weekends, and the ability to stay active on the sales floor while maintaining store standards.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and informing customers of each program.
• Leverage company tools and technology to provide product knowledge to enhance customer engagement and maximize sales.
• Provide support to fellow employees through sharing knowledge, helping with tasks and assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating trends and promotions based on the customer’s style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with cash control procedures.
• Ensure returns are restocked to correct location; label damaged items and place in appropriate area.
• Maintain brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom.
• Handle shipment processing, floorsets, markdowns, replenishments while following SOP.
• Resolve customer concerns in line with policy and with customer satisfaction in mind.

Conocimientos

Retail experience

Verbal communication

Written communication

Team collaboration

Feedback reception

Technology proficiency

Mobility

Herramientas

POS systems

Descripción del empleo

American Eagle Outfitters Inc. in Pachuca, Hidalgo, Mexico is seeking a Sales Associate to deliver a top‑notch shopping experience and meet daily sales goals. You will engage customers, explain AE loyalty programs, and use store technology to boost engagement and sales.

The role requires strong communication, teamwork, flexibility to work evenings and weekends, and the ability to stay active on the sales floor while maintaining store standards.