First Mile Regional Operations Leader

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Xico; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Amazon is seeking a First Mile Regional Manager for its Mexico City area. You will provide inspiring and hands-on leadership across multiple operations sites, developing a team of Shift Managers and reporting to the Senior Operations Manager.

You will lead by example, coaching your team to peak performance, while building efficient processes and balancing business goals with a people-first mindset. This role drives continuous improvement initiatives with potential cross-network adoption.

Qualifications

• 5+ years of cross-functional experience with tech and non-tech teams.
• 5+ years of team management experience.
• 5+ years of program or project management experience.
• Experience in program management, logistics, operations, supply chain, transportation, or related field.
• Advanced knowledge of Microsoft Excel (macros, pivots, lookups).
• Fluent in Spanish and English (C1 level or higher).

Responsibilities

• Ensuring compliance with Health and Safety standards in your area of responsibility, while fostering a strong culture of safety on-site
• Gaining expertise in large-scale SCP processes, such as conducting 5S audits and promoting operational excellence
• Managing inventory control and system-related tasks, including accurate data collection and real-time updates of operational metrics
• Driving productivity improvements, reducing cost per unit, minimizing errors, and ensuring an outstanding experience for both customers and sellers
• Collaborating with cross-functional teams, including HR, Finance, Facilities, Safety and Security, and IT, to align on staffing plans, schedules, and performance expectations
• Leading process improvement initiatives and supporting cross-functional Six Sigma projects across your sites and the wider Amazon Transportation network in México

Skills

Cross-functional leadership

Team management

Program management

Logistics operations

Excel advanced

Spanish & English (C1+)

Education

MBA or CMA

Job description

Amazon is seeking a First Mile Regional Manager for its Mexico City area. You will provide inspiring and hands-on leadership across multiple operations sites, developing a team of Shift Managers and reporting to the Senior Operations Manager.

You will lead by example, coaching your team to peak performance, while building efficient processes and balancing business goals with a people-first mindset. This role drives continuous improvement initiatives with potential cross-network adoption.