First Mile Regional Manager, MX Ops - EF

Amazon Inc.; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Amazon is seeking a First Mile Regional Manager to lead the Seller Processing Center operations in Mexico City. You will develop and coach a team of Shift Managers, drive safety and process excellence, and partner with HR, Finance, Facilities, Safety, and IT to align staffing and performance across sites.

You will oversee continuous improvement initiatives, apply Six Sigma methods, and ensure high-quality service for customers and sellers while balancing business goals with a people-first

Qualifications

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years team management experience.
• 5+ years program or project management experience.
• Experience in program management, logistics, operations, supply chain, transportation, or a related field.
• Fluent in Spanish and English (C1 level or above).

Responsibilities

• Ensure compliance with Health and Safety standards on site and foster a culture of safety.
• Gain expertise in large-scale SCP processes and promote operational excellence.
• Manage inventory control and system-related tasks with real-time metrics updates.
• Drive productivity improvements, reduce cost per unit, and ensure top-notch customer/seller experience.
• Collaborate with HR, Finance, Facilities, Safety & Security, and IT to align staffing plans and performance expectations.
• Lead process improvement initiatives and support cross-functional Six Sigma projects across sites.

Skills

Cross-functional teamwork

Team management

Program management

Bilingual Spanish/English (C1+)

Advanced Excel

Flexible schedule

Tools

Excel (Macros, Pivots, VLOOKUP)

Job description

First Mile Regional Manager, MX Ops - EF

At Amazon, every day is Day One. We never stop innovating, improving, or challenging the status quo. Are you ready to solve tomorrow's problems today? If so, we have the perfect opportunity for you.

We're looking for a First Mile Regional Manager to join our First Mile team in Mexico City, MX. In this role, you will provide inspiring and hands‑on leadership across multiple operations sites. You'll be responsible for developing a team of Shift Managers and their direct reports, while reporting directly to the Senior Operations Manager.

You lead by example, whether by coaching your team to perform at their best or stepping in to support when needed. You are passionate about building efficient processes and driving strong performance, while balancing business goals with a people‑first mindset.

This role also involves leading continuous improvement initiatives. The ideas and innovations you bring can have a broad impact, potentially being adopted across the Amazon network.

This is an opportunity to make a real difference in our operations and help shape the future of our network. Ready to take the lead?

Key job responsibilities

In this role, you will play a key part in the overall management, control, and strategic direction of the Seller Processing Center (SCP). Your main responsibilities include:

• Ensuring compliance with Health and Safety standards in your area of responsibility, while fostering a strong culture of safety on‑site
• Gaining expertise in large‑scale SCP processes, such as conducting 5S audits and promoting operational excellence
• Managing inventory control and system‑related tasks, including accurate data collection and real‑time updates of operational metrics
• Driving productivity improvements, reducing cost per unit, minimizing errors, and ensuring an outstanding experience for both customers and sellers
• Collaborating with cross‑functional teams, including HR, Finance, Facilities, Safety and Security, and IT, to align on staffing plans, schedules, and performance expectations
• Leading process improvement initiatives and supporting cross‑functional Six Sigma projects across your sites and the wider Amazon Transportation network in México

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of team management experience
• 5+ years of program or project management experience
• Experience in program management, logistics, operations, supply chain, transportation, or a related field
• Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in Spanish and English at C1 level or above

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership
• Master's degree (MBA or related discipline), or CMA
• Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.