Fintech CX Operations Intern: Data & Insights

Didi; Ciudad de México; Presencial; MXN 100.000 - 167.000; A tiempo parcial

Descripción de la vacante

DiDi is seeking a CX Operations Intern to support data collection, analysis, and research to improve customer experience across our mobility platform. You will work with analysts on real projects, learning how feedback and metrics drive decisions impacting millions of users.

You will gain exposure to Voice of Customer, dashboards, and cross-functional collaboration with Product, Operations, and Marketing teams in a fast-paced environment.

Formación

• Currently enrolled in a Bachelor's program (Business, Engineering, Economics, Data, or related).
• Strong analytical mindset and attention to detail.
• Curiosity about customer experience, operations, and data-driven decisions.
• Proficient in Excel or Google Sheets; exposure to data visualization tools is a plus.
• Ability to break problems into parts and work with structure.
• Clear written and verbal communication.
• Comfort in a fast-paced, collaborative environment.
• Advanced English.

Responsabilidades

• Assist in collecting, organizing, and cleaning customer feedback from surveys, reviews, and support interactions.
• Support the preparation of Voice of Customer (VoC) and customer experience reports.
• Track customer experience and operational metrics and flag trends or issues.
• Assist with root cause analysis to understand customer issues.
• Conduct market and competitor research on industry trends and best practices.
• Build dashboards, charts, and slides to communicate data findings.
• Support customer journey mapping and documentation of service processes.
• Collaborate with product, operations, marketing, and frontline teams for ongoing projects.

Conocimientos

Bachelor's student

Analytical mindset

Curiosity about CX

Excel/Sheets

Data visualization exposure

Structured problem solving

Clear communication

Advanced English

Educación

Bachelor's program in Business/Engineering/Economics/Data

Herramientas

Data visualization tools

Descripción del empleo

DiDi is seeking a CX Operations Intern to support data collection, analysis, and research to improve customer experience across our mobility platform. You will work with analysts on real projects, learning how feedback and metrics drive decisions impacting millions of users.

You will gain exposure to Voice of Customer, dashboards, and cross-functional collaboration with Product, Operations, and Marketing teams in a fast-paced environment.