CX Strategy Intern: Turn Data into Customer Impact

Didi-Global-; Ciudad de México; Híbrido; MXN 78.000 - 134.000; A tiempo parcial

Descripción de la vacante

DiDi Global Inc. is seeking a CX Strategy Intern to help shape customer experience across DiDi's international markets. You’ll turn customer and operational data into insights and recommendations that improve service for millions of users.

You’ll enjoy structuring ambiguous problems, working with data, and turning feedback into decisions within a fast-moving tech platform. This role offers hybrid work and exposure to strategic projects across markets.

Formación

• Currently enrolled in a Bachelor's program (Business, Engineering, Economics, Data, or a related field).
• Excel or Google Sheets, intermediate to advanced.
• Strong analytical and problem‑solving skills.
• Attention to detail and structured thinking.
• Interest in data‑driven decision making and business strategy.
• Ability to communicate insights clearly and effectively.
• A proactive mindset and willingness to learn in a fast‑moving environment.
• Nice to have: SQL, basic to intermediate.

Responsabilidades

• Run root cause analysis to understand why customers have specific problems and where the biggest opportunities sit.
• Benchmark competitors and industry practices to inform strategic recommendations.
• Support strategic projects end to end, from problem framing to synthesis.
• Turn analysis into clear recommendations and materials for business partners.
• Partner with analysts and cross‑functional teams across markets to structure problems and pressure‑test findings

Conocimientos

Analytical thinking

Problem-solving

Attention to detail

Data-driven mindset

Communication skills

Proactive mindset

SQL (nice to have)

Educación

Bachelor's degree in Business, Engineering, Economics, Data or related field

Herramientas

Excel/Google Sheets

Descripción del empleo

DiDi Global Inc. is seeking a CX Strategy Intern to help shape customer experience across DiDi's international markets. You’ll turn customer and operational data into insights and recommendations that improve service for millions of users.

You’ll enjoy structuring ambiguous problems, working with data, and turning feedback into decisions within a fast-moving tech platform. This role offers hybrid work and exposure to strategic projects across markets.