CX Insights & Optimization Analyst

DiDi Chuxing; Ciudad de México; Presencial; MXN 446.400 - 613.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity and inclusion initiatives

Professional growth opportunities

Collaborative work environment

Descripción de la vacante

DiDi Chuxing is seeking a CX Operations Analyst to enhance customer experience through data analysis and collaboration with various teams. The ideal candidate will have experience in customer experience or data analysis and will utilize analytical skills to drive process improvements.

The role involves collecting and analyzing customer feedback while preparing reports to identify opportunities for improvement. Join us to contribute to a data-driven environment focused on creating valuable user experiences.

Formación

• Experience in Customer Experience, Operations, Business Analysis, or Data Analysis.
• Proficiency in Excel or Google Sheets; experience with data visualization tools.
• Ability to transform findings into clear insights and recommendations.

Responsabilidades

• Support preparation of Voice of Customer (VoC) and customer experience reports.
• Collect, organize, and analyze customer feedback from various data sources.
• Monitor customer experience and operational performance metrics.

Conocimientos

Data analysis

Problem-solving

Customer experience understanding

Attention to detail

Strong communication skills

Educación

Bachelor's degree

Herramientas

Excel

Google Sheets

Data visualization tools

Descripción del empleo

DiDi Chuxing is seeking a CX Operations Analyst to enhance customer experience through data analysis and collaboration with various teams. The ideal candidate will have experience in customer experience or data analysis and will utilize analytical skills to drive process improvements.

The role involves collecting and analyzing customer feedback while preparing reports to identify opportunities for improvement. Join us to contribute to a data-driven environment focused on creating valuable user experiences.