CX Strategy Intern

Didi-Global-; Ciudad de México; Híbrido; MXN 78.000 - 134.000; A tiempo parcial

Descripción de la vacante

DiDi Global Inc. is seeking a CX Strategy Intern to help shape customer experience across DiDi's international markets. You’ll turn customer and operational data into insights and recommendations that improve service for millions of users.

You’ll enjoy structuring ambiguous problems, working with data, and turning feedback into decisions within a fast-moving tech platform. This role offers hybrid work and exposure to strategic projects across markets.

Formación

• Currently enrolled in a Bachelor's program (Business, Engineering, Economics, Data, or a related field).
• Excel or Google Sheets, intermediate to advanced.
• Strong analytical and problem‑solving skills.
• Attention to detail and structured thinking.
• Interest in data‑driven decision making and business strategy.
• Ability to communicate insights clearly and effectively.
• A proactive mindset and willingness to learn in a fast‑moving environment.
• Nice to have: SQL, basic to intermediate.

Responsabilidades

• Run root cause analysis to understand why customers have specific problems and where the biggest opportunities sit.
• Benchmark competitors and industry practices to inform strategic recommendations.
• Support strategic projects end to end, from problem framing to synthesis.
• Turn analysis into clear recommendations and materials for business partners.
• Partner with analysts and cross‑functional teams across markets to structure problems and pressure‑test findings

Conocimientos

Analytical thinking

Problem-solving

Attention to detail

Data-driven mindset

Communication skills

Proactive mindset

SQL (nice to have)

Educación

Bachelor's degree in Business, Engineering, Economics, Data or related field

Herramientas

Excel/Google Sheets

Descripción del empleo

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app‑based services across markets including Asia‑Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra‑city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid

Team Overview

As a CX Strategy Intern, you’ll join the team that helps shape how Customer Experience improves across DiDi’s international markets. You’ll turn customer and operational data into insights and recommendations that improve service for millions of users.

It's a fit if you like structuring ambiguous problems, working with data, and understanding how a large tech platform turns feedback into decisions.

Role Responsibilities

• Run root cause analysis to understand why customers have specific problems and where the biggest opportunities sit
• Benchmark competitors and industry practices to inform strategic recommendations
• Support strategic projects end to end, from problem framing to synthesis
• Turn analysis into clear recommendations and materials for business partners
• Partner with analysts and cross‑functional teams across markets to structure problems and pressure‑test findings

Role Qualifications

• Current enrollment in a Bachelor's program (Business, Engineering, Economics, Data, or a related field)
• Excel or Google Sheets, intermediate to advanced
• Strong analytical and problem‑solving skills
• Attention to detail and structured thinking
• Interest in data‑driven decision making and business strategy
• Ability to communicate insights clearly and effectively
• A proactive mindset and willingness to learn in a fast‑moving environment
• Nice to have: SQL, basic to intermediate

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data‑driven – We are strong believers in making informed decisions, that’s why we are data‑driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win‑win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms