CX Strategy Intern: Turn Data into Global Customer Insights

DiDi; Ciudad de México; Presencial; MXN 89.000 - 179.000; A tiempo parcial

Descripción de la vacante

DiDi Global Inc. is seeking a CX Strategy Intern to help shape customer experience across its international markets. You will turn customer and operational data into insights and actionable recommendations to improve service for millions of users.

Ideal candidates enjoy structuring ambiguous problems, working with data, and translating feedback into decisions within a fast-moving tech platform.

Formación

• Currently enrolled in a Bachelor's program (Business, Engineering, Economics, Data, or related).
• Proficiency with Excel or Google Sheets; intermediate to advanced.
• Strong analytical and problem-solving abilities; detail-oriented.

Responsabilidades

• Run root cause analyses to identify customer issues and opportunities.
• Benchmark competitors and industry practices to inform strategy.
• Support strategic projects end-to-end from framing to synthesis.
• Turn analyses into clear recommendations for business partners.
• Collaborate with analysts and cross-functional teams across markets.

Conocimientos

Excel

Analytical skills

Problem solving

Communication

Structured thinking

Fast learner

Proactive mindset

Educación

Bachelor's degree in progress

Herramientas

SQL

Descripción del empleo

DiDi Global Inc. is seeking a CX Strategy Intern to help shape customer experience across its international markets. You will turn customer and operational data into insights and actionable recommendations to improve service for millions of users.

Ideal candidates enjoy structuring ambiguous problems, working with data, and translating feedback into decisions within a fast-moving tech platform.