Fintech Customer Happiness Associate - 100% Flexible Work

Clara; Ciudad de México; Presencial; MXN 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options

Flexible work model

Tailored benefits

Growth opportunities

Descripción de la vacante

An innovative company is looking for a Customer Happiness Associate to enhance client satisfaction and resolve issues efficiently. This role is perfect for someone with a passion for customer service, particularly in the Fintech sector. You will engage with B2B clients, troubleshoot problems, and propose effective solutions while maintaining a high standard of service. With a flexible work model and growth opportunities, this position offers a chance to make a significant impact in the realm of business finance across Latin America. Join a team that values clarity, inclusivity, and continuous improvement.

Formación

• 2+ years experience in customer success or representative roles.
• Experience in Fintech companies is a plus.

Responsabilidades

• Resolve escalated customer issues through various channels.
• Document detailed notes and follow up with customers.

Conocimientos

Customer Success

Problem Solving

Communication Skills

B2B Client Management

Intermediate English

Detail Orientation

Herramientas

Zendesk

Hubspot

Google Drive

Office Suite

Descripción del empleo

An innovative company is looking for a Customer Happiness Associate to enhance client satisfaction and resolve issues efficiently. This role is perfect for someone with a passion for customer service, particularly in the Fintech sector. You will engage with B2B clients, troubleshoot problems, and propose effective solutions while maintaining a high standard of service. With a flexible work model and growth opportunities, this position offers a chance to make a significant impact in the realm of business finance across Latin America. Join a team that values clarity, inclusivity, and continuous improvement.