Customer Success Partner - Fintech (Hybrid, Mexico)

Clara; México; Híbrido; MXN 515.641 - 859.402; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Stock options (ESOP)

Flexible vacation

Annual learning budget

Descripción de la vacante

Clara, the leading B2B fintech for spend management in Latin America, is seeking a Customer Success Associate in Mexico City. The role involves managing client accounts, driving retention, and collaborating with cross-functional teams. Ideal candidates will have 2-3 years of experience in Customer Success or Sales, and fluency in English and Spanish is required. Clara offers a competitive salary, stock options, and a flexible hybrid work model, fostering an inclusive and dynamic workplace culture.

Formación

• 2–3 years of experience in Customer Success, Account Management, or Sales.
• Background in fintech, banking, SaaS, or financial services.
• Excellent verbal and written communication skills.

Responsabilidades

• Manage a portfolio of accounts and ensure clients get value from the platform.
• Drive customer retention and identify growth opportunities.
• Collaborate with Sales, Product, and Marketing to advocate for customer needs.

Conocimientos

Customer Success

Account Management

Sales

CRM tools (Hubspot)

AI tools

English proficiency

Spanish proficiency

Adaptability

Herramientas

Hubspot

Metabase

Descripción del empleo

Clara, the leading B2B fintech for spend management in Latin America, is seeking a Customer Success Associate in Mexico City. The role involves managing client accounts, driving retention, and collaborating with cross-functional teams. Ideal candidates will have 2-3 years of experience in Customer Success or Sales, and fluency in English and Spanish is required. Clara offers a competitive salary, stock options, and a flexible hybrid work model, fostering an inclusive and dynamic workplace culture.