FinTech Partner Success Manager

RedFynn Technologies; Estado de México; Remote; MXN 906,289 - 1,268,805; Full time

Benefits offered by this job

100% remote work

Growth opportunities

Competitive pay and benefits package

Job summary

A growing FinTech company is seeking a Relationship Manager for its Partner Success team. This 100% remote role focuses on managing partner inquiries, building long-term relationships, and educating partners about our product suite, including payment processing and software solutions. The ideal candidate will have over 3 years of experience in FinTech or a related field, excellent communication skills, and the ability to multitask effectively. Join a supportive team that values innovation and growth.

Qualifications

• 3+ years of experience in FinTech or related role.
• Strong relationship-building and communication skills.
• Experience with support ticketing tools.

Responsibilities

• Manage partner inquiries via phone, chat, and support tickets.
• Build and maintain strong relationships with partners.
• Educate partners on merchant statements and software offerings.
• Collaborate with internal teams to address partner needs.
• Identify recurring challenges to improve partner experiences.
• Update partner knowledge base content.
• Assist with onboarding and training new partners.

Skills

Relationship building

Communication skills

Problem-solving

Multitasking

Spanish language

Tools

Support ticketing tools (Zendesk, Freshdesk, Salesforce Service Cloud)

CRMs

Job description

A growing FinTech company is seeking a Relationship Manager for its Partner Success team. This 100% remote role focuses on managing partner inquiries, building long-term relationships, and educating partners about our product suite, including payment processing and software solutions. The ideal candidate will have over 3 years of experience in FinTech or a related field, excellent communication skills, and the ability to multitask effectively. Join a supportive team that values innovation and growth.