Fintech Client Support Lead — Global IT & Incident Response

Nasdaq, Inc.; Nuevo León; Hybrid; MXN 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Short-term incentives

Long-term incentives

Job summary

A leading global technology company is seeking a Fintech Client Support Services Senior Analyst in Mexico City. In this role, you will support cloud-based IT products for financial institutions, manage critical incidents, and drive operational excellence. The ideal candidate has a Bachelor's degree, at least 3 years of relevant experience, and strong communication skills. This position offers a hybrid work environment, providing flexibility to qualified candidates.

Qualifications

• 3+ years of experience in Client Support, Project Management, or Client Services.
• Proven ability to manage incidents and improve processes.
• Experience in fintech or regulated industries is a plus.

Responsibilities

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents, ensuring timely resolution and clear client communication.
• Drive continuous improvement initiatives to enhance service quality and efficiency.

Skills

Client Support

Project Management

Incident Management

Communication

Organizational Skills

English Fluency

Education

Bachelor’s degree in IT, Computer Science, or related field

Certification in ITIL, PMP, or similar

Job description

A leading global technology company is seeking a Fintech Client Support Services Senior Analyst in Mexico City. In this role, you will support cloud-based IT products for financial institutions, manage critical incidents, and drive operational excellence. The ideal candidate has a Bachelor's degree, at least 3 years of relevant experience, and strong communication skills. This position offers a hybrid work environment, providing flexibility to qualified candidates.