Customer Success Advocate – Flexible Work & Growth

Dormont Manufacturing Co; México; Híbrido; MXN 524.475 - 786.713; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary & robust stock ownership plan

100% flexible work model

Adaptable benefits based on needs

Opportunities for growth in a fast-paced environment

Descripción de la vacante

Dormont Manufacturing Co is seeking a Customer Happiness Associate in Mexico to enhance customer satisfaction in Fintech services. Ideal candidates will have over 2 years of experience in customer success and a strong ability to communicate effectively. The role offers a hybrid work model and competitive salary.

The company values clarity, simplicity, and inclusivity while driving positive change in business finances across Latin America.

Formación

• 2+ years working as a Customer success agent / Customer representative.
• Previous experience managing B2B clients.
• High level of quality and excellence in service.

Responsabilidades

• Help solve escalated issues through different channels.
• Provide follow-up calls to customers to troubleshoot issues.
• Create opportunities and options for customers interested in canceling/returning orders.

Conocimientos

Experience in Fintech companies

Troubleshooting skills

Intermediate English

Office / Google Drive (Advanced)

CSS e.g: Zendesk or similar (Advanced)

CRM e.g: Hubspot or similar (Intermediate)

Strong communication skills

Patient and detail-oriented

Multitasking ability

Descripción del empleo

Dormont Manufacturing Co is seeking a Customer Happiness Associate in Mexico to enhance customer satisfaction in Fintech services. Ideal candidates will have over 2 years of experience in customer success and a strong ability to communicate effectively. The role offers a hybrid work model and competitive salary.

The company values clarity, simplicity, and inclusivity while driving positive change in business finances across Latin America.