Customer Success Specialist

Marathon Talent; Ciudad de México; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Marathon Talent in Mexico City (hybrid) is seeking a Junior Customer Success Specialist to help merchants maximize value from our payments ecosystem. You will guide onboarding, train clients, and act as their trusted advisor to foster retention and growth.

Ideal candidates have 2+ years in customer success or fintech, strong English and Spanish, and a data-driven mindset to drive adoption and revenue through upselling and cross-selling.

Formación

• Bachelor's degree in Business, Finance or related field.
• 2+ years in customer success or account management, fintech preferred.
• Proven upselling and revenue growth experience.
• Strong communication and negotiation skills.
• Analytical mindset with data-driven decision making.
• Fluent in English and Spanish.

Responsabilidades

• Guide new clients through onboarding and provide training.
• Maintain regular communication with a portfolio of clients.
• Promote product adoption and upsell features to drive revenue.
• Help merchants retain value through ongoing engagement.
• Collaborate with support and product to resolve issues.
• Share customer feedback to inform product improvements.

Conocimientos

Onboarding & Training

Account Management

Upselling & Cross-selling

Communication

Analytical mindset

English & Spanish fluency

Educación

Bachelor's degree in Business/Finance or related field

Descripción del empleo

About the job Customer Success Specialist

Location: Mexico City (Hybrid)

About the Opportunity

We are a leading payments infrastructure platform revolutionizing the financial technology landscape in LATAM. For over a decade, we have developed unique solutions specifically built for emerging markets, helping thousands of companies—from high-growth startups to large enterprises—simplify secure payments and grow their revenue.

As a Junior Customer Success Specialist, you will play a critical role in ensuring our merchants derive maximum value from our ecosystem. You will be responsible for fostering long-term loyalty, driving retention, and identifying growth opportunities within your assigned portfolio.

Key Responsibilities

• Client Onboarding & Training: Guide new clients/merchants through the onboarding process and provide in-depth training to ensure a seamless experience with their platform.
• Account Management: Act as a trusted advisor for a portfolio of clients, maintaining regular communication to ensure ongoing engagement and satisfaction.
• Product Adoption, Cross Selling & Upselling/Revenue Growth: Educate clients on additional features and services that align with their business goals, driving value through strategic upselling and cross-selling.
• Merchant Retention: Proactively contribute to initiatives that ensure clients see long-term value in our financial solutions.
• Issue Resolution: Partner with technical support, product, and internal teams to troubleshoot and resolve merchant issues promptly and effectively.
• Client Advocacy: Act as the "voice of the customer," sharing feedback and insights with internal teams to drive continuous product improvement.
• Reporting/Data & Insights: Provide clients with periodic usage reports, highlighting key performance metrics and recommending actionable optimizations.

Qualifications & Skills

• Education: Bachelors degree in Business, Finance, or a related field.
• Experience: 2+ years of experience in customer success, account management, or a similar role, preferably within the Fintech or payments industry.
• Sales Acumen: Proven knowledge in upselling and driving revenue growth from an existing customer base.
• Communication: Exceptional interpersonal skills with an energetic, customer-centric mindset and strong negotiation abilities.
• Analytical Mindset: Strong analytical skills with the ability to leverage data to drive decision-making and merchant strategy.
• Resilience: Ability to balance demanding customer requests with internal company scaling and priorities.
• Languages: Full professional fluency in both English and Spanish