Fintech Client Support Senior Analyst (Hybrid)

Nasdaq; Xico; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

Nasdaq is seeking a Fintech Client Support Services Senior Analyst to join our team in Mexico City, with a hybrid schedule. You will deliver cloud-based IT product support for financial institutions, manage critical incidents, and help drive service improvements across time zones.

The role requires a IT/CS degree (or equivalent), 3+ years in client support or related fields, and strong communication and organization skills. ITIL/PMP certs are a plus.

Qualifications

• Bachelor’s degree or equivalent experience in IT/CS or related field.
• 3+ years in Client Support, Project Management, or Client Services in a fast-paced setting.
• Ability to manage incidents, improve processes, and collaborate globally.

Responsibilities

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents with timely resolution and clear client communication.
• Follow Release Management processes for smooth deployments and updates.
• Drive continuous improvement to enhance service quality and efficiency.
• Create and maintain internal knowledge articles and guide junior team members.

Skills

Detail oriented

Proactive

Excellent communication

Organizational skills

English proficiency

Global collaboration

Incident management

Process improvement

Education

Bachelor’s degree in IT/Computer Science or related field

Equivalent experience

Tools

ITIL certification

PMP certification

Job description

Nasdaq is seeking a Fintech Client Support Services Senior Analyst to join our team in Mexico City, with a hybrid schedule. You will deliver cloud-based IT product support for financial institutions, manage critical incidents, and help drive service improvements across time zones.

The role requires a IT/CS degree (or equivalent), 3+ years in client support or related fields, and strong communication and organization skills. ITIL/PMP certs are a plus.