Hybrid Fintech Client Support Senior Analyst

Nasdaq, Inc.; Moncayo; Hybride; MXN 600 000 - 900 000; Plein temps

Avantages offerts par ce poste

Bonus or commission

Equity (long-term incentives)

Hybrid work model (NasdaqBlend)

Résumé du poste

Nasdaq, Inc. seeks a Fintech Client Support Services Senior Analyst to enhance client experiences and drive IT support excellence for financial institutions. You’ll collaborate across time zones, manage incidents, and contribute to release processes in a global environment.

The role emphasizes proactive service improvement, strong communication, and mentoring junior team members, with a hybrid work arrangement in Mexico City.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• 3+ years of experience in Client Support, Project Management, or Client Services in a fast-paced environment.
• Proven ability to manage incidents, improve processes, and collaborate globally.
• Excellent communication and organizational skills.
• Proficiency in English (written and spoken).
• Nice to Have: ITIL, PMP certifications.
• Experience in fintech or regulated industries.

Responsabilités

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents, ensuring timely resolution and clear client communication.
• Follow Release Management processes to enable smooth deployments and updates.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Create and maintain internal knowledge articles and provide guidance to junior team members.

Connaissances

Client support

Project management

Global collaboration

English proficiency

Communication skills

ITIL certification

PMP certification

Formation

Bachelor's degree in IT / CS

Description du poste

Nasdaq, Inc. seeks a Fintech Client Support Services Senior Analyst to enhance client experiences and drive IT support excellence for financial institutions. You’ll collaborate across time zones, manage incidents, and contribute to release processes in a global environment.

The role emphasizes proactive service improvement, strong communication, and mentoring junior team members, with a hybrid work arrangement in Mexico City.