Fintech Client Support Services Senior Analyst

Nasdaq, Inc.; Moncayo; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Bonus or commission

Equity (long-term incentives)

Hybrid work model (NasdaqBlend)

Job summary

Nasdaq, Inc. seeks a Fintech Client Support Services Senior Analyst to enhance client experiences and drive IT support excellence for financial institutions. You’ll collaborate across time zones, manage incidents, and contribute to release processes in a global environment.

The role emphasizes proactive service improvement, strong communication, and mentoring junior team members, with a hybrid work arrangement in Mexico City.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• 3+ years of experience in Client Support, Project Management, or Client Services in a fast-paced environment.
• Proven ability to manage incidents, improve processes, and collaborate globally.
• Excellent communication and organizational skills.
• Proficiency in English (written and spoken).
• Nice to Have: ITIL, PMP certifications.
• Experience in fintech or regulated industries.

Responsibilities

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents, ensuring timely resolution and clear client communication.
• Follow Release Management processes to enable smooth deployments and updates.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Create and maintain internal knowledge articles and provide guidance to junior team members.

Skills

Client support

Project management

Global collaboration

English proficiency

Communication skills

ITIL certification

PMP certification

Education

Bachelor's degree in IT / CS

Job description

We’re looking for a Fintech Client Support Services Senior Analyst to join our team, reporting to the Client Support Services Manager. In this role, you’ll help shape how we deliver exceptional client experiences and drive operational excellence in IT support for financial institutions. You’ll fit right in if you’re detail-oriented, proactive, and passionate about technology and client success, love working across teams and time zones, and get energy from tackling challenges that make an impact on a global scale.

What You’ll Do

• Deliver support for cloud-based IT products used by financial institutions.
• Manage critical incidents, ensuring timely resolution and clear client communication.
• Follow Release Management processes to enable smooth deployments and updates.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Create and maintain internal knowledge articles and provide guidance to junior team members.

What You’ll Bring

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.
• 3+ years of experience in Client Support, Project Management, or Client Services in a fast-paced environment.
• Proven ability to manage incidents, improve processes, and collaborate globally.
• Excellent communication and organizational skills.
• Proficiency in English (written and spoken).
• Nice to Have: Certification in ITIL, PMP, or similar frameworks.
• Experience in fintech or regulated industries.
• Familiarity with global team collaboration.

This position will be located in Mexico City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.

Benefits & Rewards

• We offer a competitive, well-rounded rewards package that supports you and your family, inside and outside of work.
• Actual pay depends on your skills, experience, education, and location.
• In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable.

Come as You Are Nasdaq is an equal opportunity employer.

We welcome people from all backgrounds and identities.

In addition, we positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request an accommodation.

At Nasdaq, we’re proud to be the engine behind the world’s capital markets.

But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive.

Our purpose is to advance economic progress for all.

Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.

Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both.

We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all.

It’s not just what we do—it’s how we do it, together.

We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care.

Join the Team Advancing Economic Progress for All.