Gerente de operaciones

XPEL DE MEXICO; Ciudad Juárez; On-site; MXN 350,000 - 520,000; Full time

Job summary

XPEL DE MEXICO in Ciudad Juárez seeks a Field Operations Manager to lead dealership service teams across multiple locations. You will oversee payroll, timekeeping, and labor approvals while recruiting, coaching, and managing installers and trainees.

You will develop daily installer schedules, monitor film inventory, coordinate onboarding, track expenditures, and ensure accurate invoicing. Strong communication with dealership partners and the admin team is essential to maintain service quality

Qualifications

• 3+ years working in dealership or related experience.
• Valid driver’s license with clean driving record.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office and scheduling tools.

Responsibilities

• Lead and manage a field service team across multiple dealership locations.
• Oversee timekeeping, payroll submissions, and labor hour approvals.
• Coordinate installer onboarding, training, and performance management.
• Develop daily installer schedules to optimize productivity.
• Monitor film inventory, place orders, and ensure material availability.
• Review billing and service reports for accuracy prior to invoicing.
• Build relationships with dealership partners and communicate operational updates.
• Support product demonstrations and field deployments.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Multitasking

Time management

Team management

Education

High School Diploma or GED

Tools

Microsoft Office

Google Sheets

Scheduling software

Job description

Job Summary:The Field Operations Manager provides leadership for the assigned locations in support of dealership services.Core DutiesLead and manage a team of dealership service employees across an assigned geographic region.Oversee employee timekeeping, payroll submissions, and labor hour approvals.Recruit, onboard, coach, retrain, and, when necessary, manage disciplinary actions and terminations for installers and trainees.Develop and communicate daily installer schedules to maximize productivity and dealership coverage.Monitor film inventory levels, place inventory orders, and ensure material availability.Track daily dealership vehicle counts and staffing needs to align labor resources with demand.Conduct monthly dealership audits to verify operational compliance, service quality, inventory accountability, process adherence, and billing accuracy while identifying opportunities for continuous improvement.Serve as the primary liaison between field employees and administrative teams for payroll, end-of-day reporting, warranties, pricing, and operational support.Review billing reports daily, research discrepancies, and ensure all logged information is accurate and compliant prior to invoicing.Coordinate employee onboarding at dealership locations, including system access and account setup.Request employees pay adjustments to maintain accurate personnel records within company systemsAssist with warranty processing and other operational data entry as needed.Coordinate new dealership account setups, including hotspot administration and operational readiness.Manage regional expenses and identify opportunities to improve cost efficiency while maintaining service quality.Review dealership rollout documentation (Go Sheets, DRFs, and related materials) to ensure successful launches.Build, strengthen, and maintain long-term relationships with dealership partners through consistent communication and service excellence.Communicate staffing schedules and operational updates with dealership management.Coordinate and support product demonstrations of XPEL Products, including DECG, Navigation Screen Protection, WPF, and Paint Protection pre-load items. Existing and non-existing accounts to further grow our territories.Plotter maintenance and repairsPerform additional duties and special projects as assigned.Basic Qualifications3 years working in dealership or related experience.High School Diploma, GED, or equivalent18+ years old with 2 years of driving experience.Must have a current and valid driver’s license with a clean driving record.Must meet insurability requirements under the company’s motor vehicle insurance policy.Excellent communication, interpersonal, analytical and problem-solving skillsMake appropriate judgments, keeping customer service, safety, and time sensitivity a priority.Proficient in Microsoft Office (Word, Excel, Outlook).Ability to multi-task with a sense of urgencyAbility to lift 25 lbs on occasion.Travel between assigned locations requiredXPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.